POSITION PURPOSE: 

We are looking for a fearless and accountable Deli/Bistro Team Lead who is positive and passionate! The Deli/Bistro Team Lead will effectively direct and supervise all activities of the Deli/Bistro department and its personnel to achieve merchandising, sales and customer service goals established for the department. Must have previous food service management experience. 

 

Responsibilities: A Deli/Bistro Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. 

A Deli/Bistro Team Lead’s responsibilities include: 

Directing department personnel, meeting department's goals and objectives, communicating directly with the store director and deli/bistro department supervisors. 

Selecting, on-boarding and coaching all new team members. 

Scheduling all team members. 

Ordering the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at deli/bistro standards. 

Maintaining a positive and friendly attitude towards customers and fellow team members. 

Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you. 

Overseeing the preparation and serving/merchandising of deli/bistro food service items, which includes such items as, breakfast, lunch and dinner entrees, fried chicken and other fried foods, roasting chickens, pizzas, prepared salads, sandwiches, and other meal items for hot cases, salad cases, and steam tables. 

Merchandising, slicing and weighing prepared deli meats and cheeses. 

Displaying deli/bistro merchandise, such as pre-cut cheeses, packaged salads, and snack items, following del/bistro department and/or company merchandising guidelines. 

Attentively rotating deli/bistro items for sale, ensuring quality and safety and product shrink control. 

Ensuring department personnel follow all county, city and company food safety and sanitation guidelines and policies. 

Receiving merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins' freezers. 

Processing cash register transactions, giving back change, and refunds. 

Using scale printer machine, ensuring weights and pricing are correct. 

Understanding the importance of monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage. 

Keeping clean, neat and orderly sales counters, food prep areas, warehouse shelving and walk-in coolers and freezers. 

Ensuring all department personnel use proper safety equipment and procedures. 

Taking customer orders, ensuring orders are completed on time and to the customer's satisfaction.  

All other related duties as assigned   

 

The Bistor (Deli) Team Lead’s responsibilities will primarily be in the Deli department but may also work in other departments as needed. 

 

Qualifications:  

Desired qualifications include: 

Friendly and customer service oriented. Interest in food and cooking a plus. 

Customer service, restaurant, barista, food service, grocery or similar experience desired 

Self-motivated, with a high attention to detail, quality and presentation 

Skills to communicate effectively with coworkers and customers 

Ability to work independently, effectively manage time and multitask in a fast-paced environment 

Ability to read, understand and follow through on verbal and written directions 

Ability to reliably meet required work schedule and adhere to company attendance policy 

Must be 18 years of age 

 

Employees may occasionally experience the following physical demands for an extended period: 

Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending