OVERVIEW:

‍Provide effective IT support but also outstanding customer-facing, task management, communication, and organizational skills. The Senior IT Specialist will have the proven ability to balance competing priorities, be detail-oriented, be adaptable, flexible, and able to take on other duties when needed. It is anticipated that the role will require occasional travel to the Customer's Headquarters to provide onsite support and project-related tasks.

‍GENERAL DUTIES:

Help Desk – Provides Tiers 2-3 application and technical support to teammates’ who contact Help Desk for assistance. Ensures that SLAs are achieved, provides effective and timely issue resolution, builds positive working relationships, and maximizes teammate satisfaction.Familiar with operating systems and software within an ATO’d classified environmentFamiliar with hardening infrastructure and platforms to compliance standards and images for deployment in ATO’d environmentsFamiliar with deploying AWS Cloud infrastructure core components, including EC2, S3, and updating security configurations of a VPCFamiliar with routing configuration of core SDN components, establishing and updating the configuration of a DMZIT Asset Management – Supports the effective deployment, tracking and management of IT assets.Project Support – Assigned to lead and support projects as required. Completes assigned project tasks on schedule with agreed to outcomes.Systems Administration – Completes basic system administration tasks in the Cloud as required and acts as the supervisor of designated Systems Administrators and Engineers.Team Development – Provides mentorship, training, and support to more junior internal and external resources assigned to the team.Is able to support the architecting of Cloud environment changes and solutioning of new deployments of advanced capabilities

REQUIRED QUALIFICATIONS:

Six (6) or more years of experience as a Cloud Systems Administrator in Cloud and hybrid environmentsFamiliarity with core scripting languages such as Powershell and BashCapable of writing basic Python ScriptsFamiliar with basic database maintenance and optimizationExperience in gathering and analyzing requirements and direct interaction with a government customerExperience with assessing Section 508 compliance of applicationsExperience in a government client environment and working alongside a Government PM innassisting with project goals and direction of development teamAbility to design, develop, troubleshoot, and test software to satisfy requirementsAbility to train and mentor junior development team membersExcellent oral and written communication skillsMinimum Education: Bachelor of Science (B.S.) Degree in Computer Science, Software Development, Information Systems or related field of study; or in lieu of education, five additional years of relevant experience

DESIRED QUALIFICATIONS:

Experience working with technical teams in government environmentsExperience supporting federal government information technology systems in AWSExperience working directly with customers

CLEARANCE:

US Citizenship  required with the ability to obtain and maintain a public trust clearance