Benefits

$10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Pay Starting at: $74.12+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Access Director, Experience reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Access Director, Experience leads operations within the NMHC Access Division which operates admitting, registrationdesks, practice and hospital scheduling, hospital operators, physician referral services, financial clearance andfinancial counseling services across the NM System.

The Access Director, Experience is responsible for fiscal, human resource, and quality outcomes for their defined service ordepartment. The Director places the needs of the patient and other customers as a first priority anddemonstrates the skills necessary to meet and exceed expectations. The Manager engages others on a clearlydefined, clearly communicated vision and engages individuals and groups to achieve that vision. The Directoridentifies and develops organizational talent and embraces continuous learning of self and others.

The Access Director, Experience oversees all aspects of the provision of services including the maintenance of safety, performance, quality, practice guidelines, service delivery and patient and customer satisfaction. This position is responsible for financial control and accountability for establishing and monitoring its operating and capitalbudgets. The director is responsible for translating the organization’s and division’s mission, objectives, policiesand procedures into effective action.

Responsibilities:

Leads a team of product leaders and business analysts to deliver on the experience, access, virtual, and digital roadmap items, alongside IS counterpart and IS product teamsSets vision, strategy, and objectives; supporting design and product leaders; and ensuring teams are integrating and collaborating to deliver a consistent end-to-end experience across channels.Single experience leader responsible for experience strategy, processes, and outcomes across the end-to-end patient journey; accountable to a steering committee comprised of key business stakeholders, including clinical operations.Guides, supports, and facilitates end-to-end planning process structure. Emphasizes cross-functional work that helps to deliver experience capabilities efficiently and effectivelyDefines success metrics and KPIsSets direction for how shared service teams should prioritize workResponsible for team to measure and track experience value deliveredHelps manage internal communications and execution of change planPrioritizes features, defines requirements with product leaders and clinical operationsResponsible for leveraging standards and work product from existing project teams as neededResponsible for reporting status and socializing product intent and decisions with stakeholders and steering committeeLead a team that has a balance of Access, IS, Clinical Ops, Clinical and Design to have a seat at the table to inform key decisions, continue designing the benefits, and prioritizeUsing an agile process helps to focus on small areas at a time to keep moving fast and adjust as you go.Incorporate research to maintain the patient’s perspective to increase the likelihood of success and provide the most value to members.

AA/EOE.

Qualifications

Required:

Bachelors degree. Strong communication, teamwork and critical thinking skills.Ability to manage multiple priorities.Demonstrated leadership abilities.Proficient at problem solving and decision-making skills, with ability to confront and resolve issues.

Preferred:

MBA strongly preferred.6-8 years progressive management responsibility, preferably within a hospital environment.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.