Posting Details Posting Details

Requisition Number S2795 Position Number 999902 Position Classification Title Administrative Support Specialist Functional Title Administrative Support Specialist Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention.
Student Health Services… Provides student-centered, medical, counseling and wellness services which are affordable and accessible Utilizes a multidisciplinary and collaborative approach to wellness and health care Provides an environment of inclusion, respect and appreciation of diversity Promotes professional excellence, responsiveness and ethical practice Is committed to the support of the educational, research and service missions of the University Position Summary The Administrative Support/Credentialing Specialist is responsible for: Providing Administrative support to the Student Health Services’ (SHS) Director and Assistant Director, Medical Director, Mental Health & Well-Being Director, and other members of the Management Team. Work ranges from standardized office support assignments to performance of administrative duties involving decision-making and judgment. Manage business functions, such as BAN-FINs, reimbursements and travel. Facilitating the credentialing process for the Medical and Mental Health providers. Providing administrative support for Human Resource functions, such as leave report time keeping and management and overseeing internal personnel files (retention and destruction), as well as position management (recruitment, hiring and onboarding) Provide administrative support to the Student Health Services committees and the HIPAA ONE committee. Manage mail, supply room, supplies and other responsibilities as assigned Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $38,128 - $40,134 Org #-Department Student Health Services - 44604 Work Hours of Position Standard hours are 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Career Banded Title Administrative Support Specialist Open Date 04/17/2024 Close Date 05/08/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Credentialing Management Essential Tasks Monitor, maintain and update provider credentials files Prepare/finalize/ distribute reports in document management system Monitor Credentialing requirements and deadlines for professional credentialing Ensure timely and accurate initial and ongoing credentialing files for all providers Manage initial and ongoing credentialing progress for medical and counseling professional staff Archive credentialing files of staff upon leaving organization Key Responsibility Human Resources Essential Tasks Provide excellent customer service to all staff, faculty and students and families Maintain organizational charts Assist supervisors as needed with application screening, scheduling phone and on- site interviews, reference checks, etc. Work with new student employees and their supervisors to get time sheets set up, complete required staff training, etc. Set up and maintain recruitment files by position and recruitment period Prepare and maintain confidential departmental personal files Create and maintain system for files/records for Payroll and Confidential Personnel documents. Develop, manage and distribute Leave Balance Reports to appropriate managers Work with supervisors, staff, and students to complete monthly time sheets accurately within established deadlines Review staff time sheets and leave reports for accuracy and completeness monthly prior to time entry Process time and leave records Confirm payroll data input accuracy and correct as needed prior to deadline Assist supervisors as needed to review staff personnel records Assist Business Officer with HR functions (EPAFs, ePosition and eHire) Retain and/or destroy recruitment, employment, personnel, payroll and credentialing records per established guidelines Assist department to prepare and submit hiring proposals and non-selection reasons for all other applicants Work closely with the Business Officer to identify and resolve position discrepancies at least annually and as errors are discovered with positions Work closely with Student workers with Time Leave Entry reports and other questions as needed Serve as HR Liaison back-up and provide timely and accurate information on all HR matters Serve as go to for employees with questions and concerns regarding HR issues Set up new employees to ensure proper university and department procedures are followed and necessary accounts and documents are completed in a timely manner, including credentialing files Manage key requests for new and existing employees Key Responsibility HIPAA Support Essential Tasks Assist HIPAA ONE Committee by attending monthly meetings and producing meeting minutes. Distribute, track and manage Business Associate agreements. File and produce periodic reports for HIPAA ONE Committee. Manage Campus-wide Annual HIPAA Online Training. Work with UNCG ITS on user enrollments. Produce Department Training reports Participate in development of Annual HIPAA training course materials Produce and track breach notifications for covered entities Format and maintain UNCG Standardized HIPAA standards and processes Maintain files of all HIPAA related materials (including Announcements, Minutes, Resource Documents, Breach Documentation, Action Plans, etc.) Key Responsibility Administrative Support and Business Functions Essential Tasks Assisting the Director with office organization, scheduling, planning and coordination of events and projects as needed to meet organizational goals. Assist the Medical Director, MH & Well-Being Director, Assistant Director and other Management Team staff with non-accreditation administration activities as requested. Assist staff in timely and accurate completion of travel and reimbursement documents Process Departmental TRV-1 documents in a timely and accurate manner for payment purposes. Maintain travel and reimbursement documents in an organized manner, according to departmental and university policy and procedures, including retention and destruction procedures. Communicate with Business Officer regarding reimbursement issues Process BAN-FIN forms and employee reimbursement Maintain meeting minutes for standing SHS Committees, such as Infection Control, Performance Improvement, SHS Management Team, etc. Edit meeting minutes for accuracy and completeness formats/prints/distributes meeting minutes Prepare electronic documents for electronic distribution through document management system as assigned Support AAAHC Policy and Procedures review and revision process. Key Responsibility Other Responsibilities Essential Tasks Complete special projects and perform other work-related tasks as assigned Key Responsibility Department Mail & Work Room Essential Tasks Handle daily mail processing & distribution Keep Mail room organized Assists staff with mail-related issues (certified, return receipt, etc.) Straighten/stock nominal amount of mail room supplies (see A/P clerk for assistance) Make mailbox name changes for new hires and/or separated employees Redistributes, remove and/or reallocate supplies returned to mail room Competency ________________________________________________________________________________________________________________________

Competency Work Coordination Competency Description Works independently to coordinate accreditation tasks within accrediting agency guidelines conferring with the Assistant Director as needed to ensure an efficient, effective work flow for the accreditation process. Competency Level Journey Competency Problem Solving Competency Description Demonstrates independent thought and sound judgement in Identifying/recognizing/making
recommendations for resolving problems that require interpretation of policy and procedures,
with attention to detail for accuracy and completeness. Competency Level Journey Competency Office Technology Competency Description Demonstrates proficiency with Microsoft Office, Medicat, and web-based applications to meet
organizational needs; serves as a resource to other staff for accreditation compliance issues
and questions, including software applications, data collection sources and information
processing procedures. Competency Level Journey Competency Progam Knowledge Competency Description Applies substantive knowledge of program policies & procedures that effect accreditation
compliance; applies knowledge of program content and services in analyzing information for the accreditation preparation process. Competency Level Journey Competency Information/Records Administration Competency Description Uses/reconciles/manipulates data for reports from internal and external sources; demonstrates substantive proficiency with data to extrapolate key data elements; demonstrates a complete understanding of confidentiality in the health care setting. Competency Level Journey Competency Communication- Written & Verbal Competency Description Demonstrates the ability to work with confidential and sensitive information; independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs; reviews sensitive materials and edits content constructively; contacts service recipients, vendors, or clients to provide or obtain information;
schedules and coordinates appointments, meetings and events. Competency Level Journey Competency Public Contact Competency Description Demonstrates skill in handling telephone calls, e-mails and face-to-face interactions effectively and diplomatically with a variety of people, including students, parents, members of the campus community, vendors, representatives at peer institutions; demonstrates a complete understanding of confidentiality in the health care setting. Competency Level Journey ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions, Hand Movement-Grasping, Holding, Finger Dexterity, Reading, Writing, Eye-hand coordination, Hearing, Talking, Standing, Sitting, Walking Work Environment Inside Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

Do you have experience using BannerHR? Yes No How many years of experience in a directly related field do you have? No Response 6 or more years 5 years 4 years 3 years 2 years 1 year 4 months less than 4 months Do you have experience collecting, organizing and disseminating HR program information? Yes No Are you eligible to work in the United States without sponsorship?

(Open Ended Question)