· Respond to inquiries about the facility within facility policy timeframes. · Ability to develop therapeutic relationships with patients and families. · Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other. · Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. · Coordinate admission and transfer from referral sources and between levels of care within the facility. · Maintain knowledge of milieu management. · Communicate projected admissions to designated internal representatives promptly. · Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission. · Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family. · Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. · Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. · Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient. · Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.