Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Application Support Manager is an integral member of the Security Quality team, responsible for enabling security operations by maintaining and optimizing the vital technologies that NBCUniversal’s Global Security team relies upon to safeguard the company’s people, assets, and reputation.

This role will report to the Director of Physical Security Programs, Technology & Risk, and work closely with partners across Global Security to understand operational needs, plan and implement system improvements, and maintain vital technology systems utilized across the global enterprise.

Responsibilities:

Administrative technical management of Global Security technologies, with an emphasis on support for the Security Information and Event Management (SIEM) systemTraining and supporting Global Security staff in use of technology systems for the purposes of data collection, risk assessment and business intelligence analyticsCreate awareness and assist in performing system maintenance and support change management for usersAssist in establishing, standardizing, and leading other GSO technology programs as needed across all areas within NBCUniversal and Universal Parks & ResortsLead projects aimed at continuously improving security technology programs and tool sets to streamline security operations and maximize operational effectivenessRegularly interact with users and build strong relationships that will enable the creation of novel solutions and strategiesProvide a high level of support, tailoring solutions for unique use sites and businesses across the enterprisePrepare and package data for use in various reporting products and presentations as requestedAssist with program management for the Workplace Violence Prevention Program and tailor solutions as required in the Security Information and Event Management tool.Responsible for SIEM design, technical data gathering, support, and technical quality assurance.Contribute to the successful development, planning, and implementation of GSO's information systems programs, projects, and initiativesLeverage the capabilities of the incident management system to align with access control policies, risk management, and compliance

Qualifications

Qualifications/Requirements:

Bachelor’s degree in Information Technology/Systems, Computer Science, or similar2+ years experience managing an enterprise level technology for a large enterprise2+ years’ experience in managing projects with major deliverablesAbility to articulate technical concepts and solutions to both a deeply technical and non-technical audienceDemonstrated abilities to train individuals and groups on technology systems and feature updatesExcellent interpersonal skills; able to communicate effectively with varying audiencesProficient with Microsoft Office products: Word, Excel, PowerPoint, Visio, Outlook

Desired Characteristics:

2+ years’ experience in physical security environmentExperience in incident management systems and data collection processAbility to lead and present program information in face-to-face presentations to varied audiences, including executivesStrong ability to manage vendor relationships and assets on projects as requiredExperience working in an Agile project management environmentAble to build and present effective, concise, and professional PowerPoint presentationsAbility to manage multiple initiatives simultaneously and communicate effectively with all stakeholders

Additional Information:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $85,000 - $105,000 (bonus eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].