Position Title: Assistant General Sales Manager
Reports to: General Sales Manager
Requirements: Fluent in English Proficient reading and writing skill
Time Expectations: 45 Hours per week
Monday – Wednesday 1-9, Thursday – off, Saturday off, Sunday -8-12
Additional expectations: Work 9-9 on the last day of the month (close out) excused if goal is achieved. Come in to spot check and train employees during days off, early morning, or later evenings as needed or once per month.
Special Skills: Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills – excel, word
Benefits: $125 Contribution towards medical benefits
1 Week paid vacation after 1 year
Responsibilities:
Management Duties
Assist the General Sales Manager in executing the plan to achieve club goals Serve as the General Sales Manager when the he or she is not in the building Train, Motivate and Lead Program Advisors and MSR reps by holding them accountable to performance, recognizing and rewarding them for good performance and role playing with them via mock tours, mock deactivations and mock member service scenarios to continuously attain better performance.
Sales
Takes shots at all PT presentations in conjunction with General Sales Manager & Fitness Director
Follows the Crunch Weigh Sales Script and Enroll New Members
Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
Converts telephone inquiries into club visits.
Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
Fills out all paperwork required for accurate membership sales and records.
Marketing Skills
Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically linkedin)
Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
Ensure appointments are put into the scheduler in datatrack
Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in datatrack
Internally distributing guest passes, asking for referrals
Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.
Creating 3-5 events in the club per month 1 per week – these are mini marketing days use white boards, social media, flyers, and other internal marketing. BE Proactive in creating WOW Moment and Wow events
Peak guest conversion special
Trainer table
Friday night lights – friends and family are free
Get a water bottle if you bring in a friend.
Member Service
Follow the three steps of service
Greet all members & their guests use their name and wish them a good workout
Exceed expectations and suggestive sell
With a smile, wish them well as they exit the club
Checkin Ins: Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membershipFacilitate any messages on club software at member check-in
Observes ABC screen to book kick-offs Identify opportunities where you can promote higher level memberships and programming Facilitate all member requests or forward to a manager, assistant manager or manager on duty Get feedback on group fitness classes and programs we have running and provide to management Calls members as prescribed in the Club Management System to ensure member satisfaction and usage. Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations. Handle all cancellations requests and propose lifeline and alumni programs (saves)Guests
Greet guests promptly and courteously
Communicate special events to members and guestsExplain membership options to guests and ask them if they would like to enroll
Ensure all first time guests are taken through a tour
Follow up with all guests
Time Management Skills
Prepares for their day proactively with appointment, outreach time and marketing hours.
Arrives for their shift timely.
Eat and drinks during designated break time.
Organizational Skills
Evaluates sales strategies and sales presentations to identify improvement areas. Constantly strives to improve knowledge and application of all sales skills, in order to improve measurable sales performance – such as closing percentage rate, number of sales, number of membership upgrades, etc.
Records prospect information in club software guest log and in an orderly tracking system.
Records all member information and correspondence in club software system and appropriate excel sheets.
Assist in maintaining cleanliness and orderliness of equipment and club facilities. Maintain cleanliness and organization of membership area.
Above description may be subject to change at any time
Compensation: $30,000+
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.