Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This RoleAccountable for the identification, development and delivery of Continual Service Improvement plans and initiatives to reduce operational costs and enhance operational efficiencies. Responsible for BAU Operational and Transition Readiness of significant events, including new client conversions, new products and services, and decommissioning of existing products. Ensures operational aspects of processing services are provided as required by the client contract and contractual obligations are met within a regulatory framework.
What Part Will You Play?Responsible for the holistic operational management of multiple clients (depending on level of service complexity)Through analysis and trending, identify and support the execution of continuous service improvement initiatives.Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live.Conducts regular service reviews with assigned clients, acting as a client advocate with multiple internal teams to address any service deficiencies.Point of escalation where servicing needs are not met.What Are We Looking For in This Role?Minimum Qualifications
Bachelor's DegreeRelevant Experience or Degree in: No degree specified; combination of relevant professional training and/ or experience in lieu of degree acceptedTypically Minimum 6 Years Relevant Exp
Preferred Qualifications
The position listed in this requisition is ineligible for the referral bonus award program
#LI-Hybrid based in Atlanta, Alpharetta or Columbus GA
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.