We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a AWS Connect Java Software Engineer III at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages including Java, Python, Microservices and integration utilizing Vendor SDK/APIs like Genesys Cloud or Amazon Connect or similar  Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Experience in Contact Center Technology with Omni channel implementation on AWS  Strong proficiency working with AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.  Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

Familiarity with modern front-end technologies Exposure to cloud technologies - AWS