**515168BR** **Title:** Block Advisors Associate Team Leader **Our Company** **:** Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose to provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. Day to day, you'll... + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block + Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals + Lead daily huddles and communicate essential information to office associates **Job ID:** 515168BR **City:** Montgomery Village **State:** Maryland **It would be even better if you also had...** **:** + Experience supervising or managing people + History of delivering outstanding customer experiences **Bilingual candidates strongly encouraged to apply!** Perks of the job Being here has its benefits. Our benefit offerings can help you plan for the health, well-being and financial wellness needs for you and your family. At Block, seasonal associate benefits include: + Medical coverage + Retirement savings plans + Tax prep benefit + Other perks like free coffee, flexible hours, collaborative teams and much more! Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. **What you'll bring to the team...** **:** + Prior experience working in customer service or similar role + Strong organizational skills and ability to plan and manage day-to-day office operations + Customer-centric mindset and strong communication skills + Computer proficient with the ability to use MS Office + Demonstrated ability to work independently with minimal supervision + Passionate, determined, resilient under stress and a will to win attitude + Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs + High school diploma / equivalent or higher **Posting Title:** Block Advisors Associate Team Leader **Sponsored Job:** \#D66505