JOB SUMMARY

This job plays a key role in ensuring projects (i.e. change initiatives) meet objectives on time and on budget by increasing employee adoption and usage of the change solution. The incumbent focuses on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. Supports and implements change execution strategies and plans that maximize employee adoption and usage and minimize risk to implementation. Works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. Supports project teams in integrating change execution activities into their project plans.

ESSENTIAL RESPONSIBILITIES

Apply a structured change methodology and assist with change management activities. This involves partnering with sponsors and project managers to support actionable change management deliverables: (e.g. communications plans, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.). Integrate change management activities into overall master project plan. Consult and work with project teams in value and integration of change management with project management. Support development and execution of communications strategies and plans to build necessary commitment. Support development and execution of training efforts.

Complete change management assessments (e.g. risk, sponsorship, capacity, etc.). Identify key stakeholders who play role in organizations commitment to change. Assess the change impact on individuals and organizations and capacity to execute change. Support change execution capability building across the organization (leaders, managers, program/project leaders, front-line employees, etc.)

Support and help create and execute a change management strategy. Partner with senior leadership to obtain and maintain sponsorship. Identify, analyze, and prepare risk mitigation tactics. Identify and manage anticipated resistance. Provide support with defining and measuring success metrics and monitor change progress.

Assess organizational culture to identify consistency with change and gaps that need to be addressed. Work with leadership to mitigate culture barriers by advising on action plans. Follow through to measure and track results.

Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills. Evaluate and ensure user readiness for change. Train sponsors, project leaders, and stakeholders on change methodology. Support and help coach managers and supervisors in preparing organization and staff for change.

Track and report issues to successful change implementation and realization. This includes report outs to senior leadership, project owners, stakeholders, and project sponsors.

Other duties as assigned.

EDUCATION

Required​

Bachelor’s Degree in Business Administration/Management

Substitutions

6 years of relevant work experience

Preferred

None

EXPERIENCE

Required

1 - 3 years in the Health Care Industry

1 - 3 years in Project Management

1 - 3 years in Medicare

Preferred

None

LICENSES AND CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Change Management

Flexibility

Analysis of business problems/needs

Business Strategy

Program Management

Languages (other than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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