Inquisitive to broaden and deepen relationships?

Seeking an opportunity with multiple facets?

Responsible for securing and growing income for NHS SBS through engagement and partnering with our clients and developing the NHS SBS brand, we are looking for a Client Partnership Executive to join our team.

A commercial Account Management role, you will be collaborating with senior NHS partners and decision makers. Confidence is a must, understanding contracts and the ability to work on matrix basics with engagement leads. Collaborating with Tier 1 and Tier 2 Partners, you will be communicating with colleagues at all levels.

Leading on one large or multiple projects, understanding the performance of these contracts is key! Reviewing contracts, responsible for upselling and cross selling, business partnering and consulting, our CPE's are kept on their toes. You will be leading renewals, ensuring our clients understand the value proposition, painting a picture to clients of the future areas for development. As part of the extended leadership team you do not just have a vertical area of focus, representing the customer voice at a business level.

What you'll be doing:

 Grasping opportunities to gain references, testimonials and case studies to promote the qualitative benefits of business areas, supporting new business bids and upselling opportunitiesIdentifying and developing senior network opportunities both regionally and nationally and position NHS SBS as leaders with vision within these networks.Crafting territory plans which are reviewed on a regular basis and target growth of agreed areas within each client on a tailored basis based on individual trust requirements.Ensuring expenditure budgets are managed and to make cost savings wherever possible as well as promoting cases where investment is required.Developing the client engagement strategyEstablishing and undertaking effective client issue escalation routes, ensuring that the Clients and business are both clear on accountabilities for issue resolutionProactively identifying and developing propositions which will bring benefit to the customer and revenue growth for the organisationDelivering recommendations to the line of business and the Business Development Director on any Client risks and issues that could have a business or revenue impactContinually developing long-term relationships in the designated clients, in order to position the client as an advocate of NHS SBS.

What you’ll bring:

 Shown experience within an Account Management role with a track record of meeting and exceeding targetsCommercial and financial, including experience of presenting and negotiating commercial proposals and producing internal management reportsAbility to demonstrate the technical ability in the compilation, analysis and presentation of information to a strategic level.Confident to act under pressure, balance multiple priorities and meet deadlines.Ability to produce clear and persuasive commercial proposals

It would be great if you had:

 Experience within the NHS

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Anywhere
Security Clearance Level: DBS
Internal Recruiter: Katie
Salary: up to £70,000 per annum
Benefits: MIP, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?