The Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.

RESPONSIBILITIES

Manage and build relationships with assigned book of long-term clients via phone and e-mail Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand Provide proactive service and consultation to maximize client employee usage and overall system utilization Contribute to client retention and satisfaction through timely follow-up and completion of issues Determine appropriate resources necessary for each client inquiry and issue resolution Communicates information to assigned book of long-term clients that requires some explanation or interpretation Receives instruction, guidance and direction from more senior level specialists Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate Ensure payrolls for all assigned accounts are processed with 100% accuracy Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients Provide system feedback to product management on behalf of clients

Shift Options:

8am - 5pm