Number of Job Openings Available:

1

Date Posted:

March 21, 2024

Department:

38014454 Mercy Perinatal Clinic

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

32

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Navigates patient electronic record system to review and respond to scheduling and records needs.

Key Position Details:

This role requires critical thinking skills with experience in scheduling OBYGN, Women's Health and complex medical scheduling skills.

The person hire for this role will also be traveling to five different sites and will know ahead of time which location to report to unless there is a last-minute coverage needed off site.

Locations:

Woodbury and Edina are primary locations.

Mercy, Saint Paul and Minneapolis are for occasional coverage.

Work Schedule:

7:15 AM-7:30 AM start time

3:45 PM -4:00PM end time

No holidays, no weekend

Job Description:

Principle Responsibilities

Greets, welcomes, and performs the registration process with patients in person or by phone:Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentationAssists patients with telephone encountersIdentifies key words to initiate appropriate responses and de-escalation techniques as neededDirects patients to appointment or procedureCollects co-pays and/or remaining balances:Obtains signatures from patients as neededResponds to questions regarding financial assistance programsPerforms the End of Day reconciliation processMay participate in the prescription refill order process as appropriate and in scope for position.Performs Epic and In-Basket Responsibilities:Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket workReviews MyChart appointments for accuracy and appropriate follow-upWorks the reschedule report to ensure all appointments are rescheduled appropriatelyProcesses No Show letters as applicableMedical records support:Retrieves clinic scanning/forms, sorts and distributes faxes via RightFaxMedical record scanning and error resolutionOpens, sorts and distributes clinic mail, processes returned mailManages patient requested documents for pick-upCoordinates Release of Information requestsScans STAT EKG’s as neededManages and organizes patient care lobby (or lobbies) and provides other department support:Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the dayUnpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as neededMay schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary partiesPerforms weekly downtime checkActive participation in staff meetingsOther duties as assigned.

Job Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferredAssociate's or Vocational degree preferred2 to 5 years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word and Outlook) required and2 to 5 years of customer service, clerical, or business environment experience in healthcare required and1 year of medical terminology knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently