Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Core Lab department. Our Clinical Application Support role works closely with different teams to help identify technical and user support issues of our internal software applications.
This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers and IT infrastructure while providing exceptional support for both our internal and external users.
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Perform Medical Imaging commercial off-the-shelf applications maintenance, testing and validation
• Develop and implement approaches for the use of software applications as they apply to individual users and study teams;
• Create and maintain test cases, test plans, and other documentation for projects
• Ensure medical imaging system design, interface functionality, and clinical processes are coordinated and functioning effectively
• Deliver hands-on training for medical imaging applications to internal and external users
• Experience in the regulated healthcare industry is a plus
• Write SQL queries to interact with reporting database when setting up data feeds and integrations, and
• Perform other system-related tasks to meet company objectives.
• Bachelor's degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;
• Good organizational skills, very detail oriented, flexible, and possess good communication skills;
• Ability to interact with staff and external users from multiple countries;
• Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;
• Competent in installation and troubleshooting of software
• Demonstrated ability to learn new technologies/applications;
• Familiar with field’s concepts, practices, and procedures;
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
Why Medpace?People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.
Cincinnati Perks
Cincinnati Campus OverviewHybrid work-from-home options (dependent upon position and level)Competitive PTO packages, starting at 20+ daysCompetitive compensation and benefits packageFlexible work scheduleCompany-sponsored employee appreciation eventsEmployee health and wellness initiativesCommunity involvement with local nonprofit organizationsDiscounts on local sports games, fitness gyms and attractionsModern, ecofriendly campus with an on-site fitness centerStructured career paths with opportunities for professional growthDiscounted tuition for UC online programsAwards
Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility
What to Expect Next
A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
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