CONCIERGE Job Details Job Location Falls Church, VA (NGT) - Falls Church, VA Description Concierge/Doorman Falls Church, VA PAY RATE COE: $16.00-$17.00 PH Shift Available: Monday- Friday 9:00 am- 5:00 pm 401K, EMPLOYEE REFERRAL PROGRAM A Concierge/Doorman is a Customer Service position. The ideal candidate for this position will be able to answer phones and intercom and handle packages and deliveries while greeting current residents and guests. Providing excellent customer service to current and prospective residents is essential. A successful Doorman will be personable and enjoy helping others. Part-time positions available. Must be flexible and able to work on weekends! Concierge/Doorman Responsibilities include, but are not limited to: ESSENTIAL Function of Position: As a Part-time Doorman/Concierge, you play a pivotal role in creating a secure and welcoming environment for residents and guests. Your key responsibilities include managing access control, monitoring security systems, providing excellent customer service, and contributing to the overall safety and professionalism of the residential community. Employees therefore should always be especially neat, courteous, and in proper uniforms. Duties of Position: Duties of the position will be performed as assigned by the Manager. Specific duties may include but are not limited to: + Professionally manage entry and exit points, verifying identities, and ensuring that only authorized individuals access the building. + Utilize surveillance systems to monitor the premises, promptly responding to any suspicious activity or security concerns. + Understand specific and general instructions, including additional and emergency protocols. + Record data accurately, including property damage, unusual occurrences, and equipment malfunctions, reporting to both building and BSA management. + Maintain clear and accurate logs related to people, property, and packages. + Provide outstanding customer service to all individuals encountered while on duty. + Identify and register all residents and visitors upon arrival, ensuring proper sign-in procedures. + Monitor security cameras within the facility and respond to incidents, including property emergencies. + Enforce access control procedures set by building management. + Keep the lobby area clean and organized, contributing to a positive first impression for residents and visitors. + Clean debris, snow, and ice from sidewalks. + Doormen should stay at their assigned location at all times, excluding during scheduled breaks, when using the restroom, or when required in another area in the building by the on-site manager. + When leaving assigned posts, it is the responsibility of the doorman to seek coverage from building staff. Code of Conduct: + Confidentiality: Strictly adhere to a policy of discretion and confidentiality. Do not engage in gossip or share rumors about residents, fellow staff, or any sensitive matters related to the building. + Professionalism: Uphold a high standard of professionalism at all times. Your conduct sets the tone for the building's environment, and residents should perceive you as focused, reliable, and committed to your responsibilities. + Favoritism Prohibition: Maintain impartiality and professionalism. Refrain from providing special favors or privileges to specific residents, guests, or colleagues. + Workplace Communication: Limit communication to work-related matters during duty hours. Engaging in personal conversations, including discussions of personal affairs or unrelated topics, is not permitted. + Cell Phone Usage: Cell phones are strictly prohibited during duty hours. Ensure that personal devices do not interfere with your responsibilities, and refrain from using them for personal matters. Qualifications: + High school diploma or equivalent. + Previous experience in a Doorman/Concierge role, with a minimum of Three years experience. + Excellent verbal and written communication skills to interact professionally with residents, guests, and fellow staff. + Strong attention to detail and keen observational skills to monitor security systems and identify potential issues or threats. + Strong problem-solving skills and the ability to make sound decisions. + Dependable and punctual, with a commitment to fulfilling scheduled shifts and responsibilities. + Must maintain an active working telephone number for communication purposes. Supervision: Received by Employee: Site Manager Exercised by Employee: None Education: Required: Grade school level and the ability to give and take communications verbally and in writing. Preferred: High school diploma or GED equivalent. Some doorman/concierge/security experience or the ability to be trained and excellent communications skills. EXPERIENCE: Required: Basic understanding of doorman/concierge/security responsibilities and the ability to be trained. Ability to read basic operating instructions. Preferred: Three-year doorman/concierge/security experience. EQUIPMENT AND / OR MACHINES USED: Effectively use access control systems, visitor management systems, and CCTV systems as needed. Basic cleaning supplies were provided. Knowledge of using cleaning equipment for vacuuming, carpet shampooer, scrubber, and floor buffers/waxers. Package tracking computer systems. WORKING CONDITIONS As a doorman, you can expect to work in a dynamic environment that requires vigilance and adaptability. The role involves outdoor duties and standing for extended periods. Depending on the property’s requirements, you may work in varying weather conditions. Overall, the working conditions demand a commitment to maintaining a secure and welcoming environment for the assigned property. PHYSICAL REQUIREMENTS: + Ability to Stand/sit/walk foraccommodate foot patrols, and lift, push, and/or pull at least 50 lbs. + Clear vision and hearing for effective communication. ACCESS TO SENSITIVE DOCUMENTS / INFORMATION: This position does potentially have access to items/documents left on the client's desk. This position does not have access to company funds. Describe additional requirements of this position: Must be able to communicate effectively with the Manager. The employee will work the scheduled shift, as directed, to meet the existing and changing needs of the Operations Department. Work location and shift schedules will change from time to time depending on production requirements established by the Operations department. Must be reliable and responsible and maintain good attendance. Must have the ability to work in a team environment. Disclaimer: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job. However, this description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary. REQ#22064