Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Adhere to payment, cash handling and credit policies/procedures.  Generate, print, and distribute daily reports to designated departments/personnel.  Responsibilities Provide superior guest services by handling requests and arrangements for guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.   Qualifications High school graduate or equivalent.  Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientel