Customer Service Representative

 American Leak Detection

Columbus, Ohio

Job Type

In office Customer Service Representative

Position includes:

Hourly payOvertime Pay (as applicable)Paid Travel Time (as applicable)401-k401-k matchingPaid TrainingPaid HolidaysAccrued paid time off earned 

Great candidates are likely to be

Service orientedComfortable with learning and using new technologyEnjoy working with customers and operations personnelAppreciate working a flexible schedule, night shifts or weekends as our customer might needEnjoy working for a growing organization offering new experiences and career growth

We enjoy developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that you’ll need (at no cost to you) to perform your job and serve our customers.

In the job you’ll be asked to:

Answer service calls and accurately record information from customers into electronic databaseProvide professional and courteous services to all customersAssist in marketing projects while updating daily schedules and calendarsSet schedule for leak detections, service calls and repairsPrepare work order and distribute to technicianDispatch service orders and relay messages via phone, email, text messages or other communication devicesAssist with collections and coordinate with collection agencyHandle customer questions and complaints; when the issue is beyond the representatives’ knowledge, forwards to the assigned specialist or other appropriate staffContact customers to assess customer satisfactionPrepare and file invoices and documents, and compose correspondence as requestedAssist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures

Desired Qualifications

Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customersAbility to deliver excellent customer serviceExceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitudeSelf-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directedNeat appearance, and a high standard of professionalism and character.

Education & Experience

High School or equivalentPrior customer service experience is a plus but not requiredVeterans from all branches are highly desired & encouraged to apply

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.

Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com