Customer Service Representative Apopka, FL (http://maps.google.com/maps?q=Apopka+FL) Description Create a new beginning at Aero Precision!A company that cares about you and your future. Starting Pay of $18 per hour Company Paid Employee Medical & DentalPaid Time OffEducational AssistanceAnd a culture that will make you feel right at home. This is a unique position located in Florida, working with a team in Washington. With 27 years of manufacturing under our belt and over 400 employees that have joined our family, we are excited to move into our spectacular, state of the art, new home in Lakewood. Aero Precision is so big that customers know our name but still small enough that we know yours. The Opportunity.The Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email. The Job.The Customer Service Representative assists potential customers by answering product and service questions; suggesting information about additional products and services. Additionally, the CSR creates customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Requirements + Minimum of 1-year customer service experience; assisting customers via phone, chat or email. + Ability to multi-task in high volume call environment + Strong computer proficiency, including Microsoft Word, Excel and Outlook + Ability to communicate clearly and professionally with customers and co-workers. + Ability to professionally and sensitively resolve customer issues while maintaining a high level of confidentiality + Complete other tasks as assigned by Customer Service Manager + Experience in a call center environment preferred The Benefits. Free Medical for Employees Free Dental for Employees Free Vision for Employees Family Healthcare Partially Funded Free Life Insurance Optional Life Insurance 50% Paid Optional Long-Term Disability 401(k) Retirement Savings Plan Educational Assistance Program Paid Time Off Paid Holidays Best Employee Product Discount in Industry Growing Company with a Small Company Work Culture