Our motto, \"We are Ladies and Gentlemen, serving Ladies and Gentlemen\", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.\n\nIs the customer #1 with you?\nDo you have an outstanding smile?\nAre you a positive, up-beat person?\nDo you provide personalized service that creates customer loyalty?\nCan you sense what another person wants and needs before they ask?\nDo you always live up to your commitments?\nDo you like a fast-paced work environment?\nAre you excited to provide a level of customer service unrivaled by the competition?\n\n
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.\n
Responsibilities and Duties\n\nGreet customers in a friendly, professional manner\nProvide concierge services to pilots and customers including making reservations as required\nInvoicing for services rendered to customers and pilots\nRecord customer preferences in Million Air CSI system\nProactive preparation for all incoming aircraft\nProvides timely feedback to the company regarding service failures or customer concerns\nPartner with line service team to meet and exceed customer's service expectations\nKeep hospitality bar stocked with snacks and beverages\nMaintain neat work area at all times to include front desk, lobby, and all FBO amenities\n\n
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n
Competencies\n\nCustomer focus- naturally outgoing\/extroverted\nCommunicate with customers and employees in person, on phone, and through radio communications\nStrong computer skills including Microsoft office products and point of sale programs\nBasic mathematical knowledge\nMust be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)\nBi-lingual preferred\n\n
Reporting Relationship
This position reports to the Customer Service Manager\n
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.\n
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:\n\nMust be able to lift 25 pounds\nStand to greet customers during verbal exchanges, walk throughout the facility to interact with customers\nPossible exposure to hazardous noise levels, chemicals, fumes, and machinery\n\n
Position Type and Expected Hours of Work
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.\n
Travel
No travel is expected for this position.\n
Education, Experience, and Eligibility Qualifications\n\nCustomer service experience preferably in the service industry\nHigh School Diploma or equivalent\nExcel Data Base experince\nEntry level position\nAbility to work evenings weekends, and holidays\nAcceptable driving record\nAbility to pass a background check\nZero tolerance drug free employer includes pre-employment and random screening\n\n
AAP\/EEO Statement
Million Air is an Equal Opportunity\/Affirmative Action Employer\/Protected Veteran\/Disabled\n
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.