About us
Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program * 15% Associate Discount * Dave Ramsey’s SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program
* 24/7 Chaplaincy Services
What You’ll do
As a Customer Service Representative, you will be handling customer phone calls and orders, making the customers online shopping experience enjoyable.
Take customer phone calls.Reach out to manufacturers for answers regarding a customer’s order.Respond to customer live chats.Order managementTrack/open customer returnsCommunicate with coworkers to ensure customers are handled in a timely manner.Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.Perform other duties as assigned.Supervisory Responsibilities
None
Essential Qualities for SuccessAt least 1 year of Customer Service experience or equivalent combination of experience and education.Working knowledge of Microsoft Office Suite.Comfortable navigating computer systems and software to assist customers or manage tasks. Excellent verbal and written interpersonal and communication skills.Excellent customer service skills.Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner. Effectively articulate expectations, requirements, and boundaries while actively listing to other’s perspectives.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.Capability to lift 15 pounds periodically. Able to navigate and access all facilities.Skill to effectively communicate verbally with others, both in-person and via electronic devices.Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Application FAQs
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