Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

What You’ll Do

So, about those hats. There are a lot of them, but they’re fun to wear, and you look great in them. Here’s a peek at what you’ll get to do when you suit up as a Manheim Dealer Service Specialist II:

You’ll work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolvedYou’ll develop and manage relationships with internal and external business partners, and you’ll assist with auction operations from start to finish, right up to notifying customers of the latest news.You’ll assist with the coordination and execution of sale day activities.You’ll input vital vehicle info into the Application System /400 and database.You’ll establish, update, verify, and maintain vehicle and pricing files.You’ll team up with our title department to ensure that titles and other must-have documents are in hand for each vehicle before the auction.You’ll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify sale eligibility.You’ll partner with departments to prepare and notify customers of the sale run process.You’ll follow up on sale vehicle prep and contact appropriate partners for missing info and issues to ensure smooth auction operations.You’ll serve as initial contact for buyers and sellersYou’ll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests.Identify sold units and facilitate transactions through completion to include but not limited to the following:Monitor notifications generated online (e.g., purchase confirmation).Confirm availability and location of vehicle (and title) at the time of sale.Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release).Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.Reviews vehicles in sales line‐up, locates missing vehicles, and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check).Coordinates with Recon shops to ensure that repairs are completed in a timely manner.Works closely with vehicle check‐in and lot operations to ensure all work is completed on dealer vehicles (i.e., recon, inspections, details, etc.).Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.Perform other duties as assigned by management

Who You Are / Qualifications

Minimum:

Position requires great communication and customer service skills. Ability to multi task in a high-performance, fast paced team environment with strong attention to details.

4 years of experience in a related field (e.g. Customer Service Industry, Auction Experience, Working with Car Dealerships, Sales); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline Safe drivers needed; valid driver’s license required.

Ability to work in a fast-paced environment, receptive to change and able to multitask.

Prior clerical or administrative experience required, including ability to work in multiple systemsSafe drivers needed; valid driver’s license required.   Proficient in Microsoft Office required.Commitment to providing excellent customer service required.Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.