Detailed Job Summary

·         Develop and implement operational strategies in alignment with the brand's business objectives, focusing on enhancing guest satisfaction and driving financial performance.

·         Ensure strict adherence to all housekeeping policies, standards, and procedures, maintaining impeccable cleanliness standards for guestrooms, public spaces, and associate areas.

·         Establish and maintain a robust inspection program to continuously monitor and improve the quality of cleaning and service throughout the hotel.

·         Collaborate closely with the housekeeping team to coordinate room inspections and ensure prompt attention to guest needs.

·         Oversee the execution of the hotel's general cleaning schedule and supervise the budgeting and ordering of guestroom and cleaning supplies for efficient operations.

·         Introduce and implement innovative cleaning techniques, supplies, and equipment to optimize efficiency and effectiveness.

·         Nurture a strong working relationship with the Front Office to ensure seamless operations and effective communication between departments.

·         Supervise and coordinate turndown service and handle special guest needs to provide personalized attention and exceptional service.

·         Manage staffing levels judiciously to meet guest service requirements, operational needs, and financial goals.

·         Work collaboratively with the laundry department to manage costs and ensure the quality of hotel linen cleaning.

·         Partner with the Engineering department to address guest room maintenance needs and clarify responsibilities for a well-maintained property.

·         Actively monitor and ensure the successful implementation of an energy conservation program to promote environmental responsibility.

·         Lead by example in guest hospitality, demonstrating excellent customer service and empowering associates to deliver the same.

·         Engage with guests to obtain feedback on product quality and service levels, handling any guest concerns or issues effectively.

·         Conduct regular meetings to review guest feedback, identify areas of improvement, and develop action plans for continuous enhancement.

·         Conduct thorough performance appraisals for associates based on their job descriptions, set performance goals, and create development plans to foster professional growth.

·         Cultivate open, collaborative relationships with associates, conducting annual performance appraisals for direct report managers to support their development.

·         Maintain regular and ongoing communication with all team members to create awareness of business objectives and expectations.

·         Oversee the departmental budget and expenses, participate in the development of capital expenditure goals, and conduct regular financial evaluations to achieve set objectives.