•   Helping the department in the absence of the Patient Care Manager to manage the day-to-day routine inside the hospital.
•   Ensures patients are admitted in accordance with hospital policies and procedures.
•   Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information.
•   Reduces admissions conflicts and discrepancies by collaborating with physicians and assigns beds according to priority
•   Performs regular audits to ensure proper handling and accuracy of all patient data to ensure revenue for hospital.
•   Improves delivery of patient care by integrating admissions procedures with other care staff, including working with various hospital departments
•   Continuously works to achieve hospital goals. Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge.
•   Communicates with patients, their families, proxies and admitting staff to ensure rules, regulations and procedures are followed.
•   Analyses statistics or other data to determine the level of hospital’s customer service.
•   Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
•   Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
•   Perceives and interprets patient needs and translates them into effective solutions.
•   Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
•   Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.