Summary 

The Fish Ticket Assistant will assist in varied ways to ensure and expedite all needs deemed necessary for the Fleet Team. As a assistant you will ensure that schedules, data, and questions are tended to immediately and resolved with knowledge and ease.

Essential Functions/Qualifications 

The responsibilities of the position include the following: 

Answers phones, radios, greets, responds, and resolves questions. Sorts and distributes incoming fleet mail. Expedite parts and people around town, airport, businesses, and plant. Record, and distribute packages (mail and pickups) to the airport, plant, and to tenders to transport to the fishing grounds. Maintain flight schedules for inbound and outbound freight. Knowledge of the Southeast geography by names in order to properly communicate and understand vessel locations. Manage marine radios, VHF & Satellite. Working with fleet managers to thoroughly collect critical data to maintain and update multiple spreadsheets daily to the fleet operations. Generate, receive, and maintain confidential and sensitives files, information and reports and ensure security of these files and information. All other duties assigned. 

Competencies

To perform the job successfully, an individual should demonstrate the following functional and interpersonal competencies: 

Functional 

Attention to detail to ensure specifications are being met. Ability to maintain a high level of accuracy in preparing and entering information. Maintain professional relationships while exhibiting good interpersonal skills to get along with co-workers and outside vendors. Ability to work long hours 7 days a week.   Ability to effectively present information in one-on-one and other employees of Silver Bay Seafoods. Ability to maintain confidential and sensitive information both written and orally. 

Interpersonal 

Honest, trustworthy, respectful, and flexible. Sound work ethics. Demonstrates ownership, accuracy, and attention to detail for all assigned responsibilities. Decision-making, problem-solving, and analytical skills with organizational, multi-tasking, and prioritizing skills. Well defined organization and time management system. Ability to recognize and resolve problems quickly while attempting to minimize the impact to operations. Flexible, organized, and able to handle competing priorities. Ability to manage and consistently meet reasonable deadlines. Ability to effectively communicate both verbally and in writing. Ability to adapt and contribute to organizational change in a dynamic environment. 

Education and Experience 

High school diploma or equivalent. Valid drivers license. Experience in seafood or related industry a plus. Experience customer service a plus. Proficient computer knowledge of Microsoft Office, emphasis on Excel a plus. 

Work Environment and Schedule 

Physical Demands 

While performing the essential function and job duties associated with the job, the employee is regularly required to sit, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. 

Mental Activities 

The employee is frequently required to set an example by consistently modeling high standards of honesty and integrity. Presentation and sharing of information should be handled in a direct, appropriate, and helpful manner. Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and does not misrepresent him/herself for personal gain. Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself. 

Silver Bay Seafoods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, or age.