Hilton Garden Inn Asheville Downtown 
309 College St. 
Asheville, NC 28801 

Position Summary 

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in a friendly, efficient, and effective manner that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. This position is also responsible for creating a service-driven atmosphere, processing financial transactions, maintaining a clean environment, and performing hotel room service delivery as needed.

Responsibilities 

Welcoming guests in a friendly and timely manner and determining their dining needs  Seating guests in a timely and effective manner and managing the seating chart accordingly  Effectively monitoring restaurant activity to determine seating and dining flow; accurately, manages the wait list and estimates wait times; observes tables and keeps track of their status (i.e. clean, dirty, occupied)  Effectively communicating with guests to inform them of the status of their orders or wait times  Answering telephone calls in a friendly and timely manner; making reservations and answering questions    Taking and serving customers’ food and beverage orders accurately, efficiently, and in a friendly manner as needed  Assisting with opening and closing duties as needed  Assisting other restaurant employees as needed, including setting, clearing, and cleaning tables and work area; folding silverware; stocking; must keep the work and guest areas neat, clean, and attractive at all times   Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction  Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary  Demonstrating a thorough knowledge of food and beverage products, menus, and promotions   Effectively communicating with other F&B department team members to ensure prompt and high-quality service   Completing business transactions, including inputting orders, by using POS system and cash management as needed  Assessing customers’ needs and preferences and making recommendations  Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers’ identification to ensure they meet age requirements for alcoholic beverages   Maintaining a safe and secure restaurant environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations   Providing guidance/information to guests in regards to hotel facilities, dining options, and area information   Performing room service delivery to hotel guest rooms in a friendly, timely, efficient, and accurate manner as needed  

Requirements 

Prior restaurant host/hostess and/or Food and Beverage experience preferred   Prior experience with POS system and cash management preferred   Customer-service oriented  Excellent interpersonal and communication skills   Strong initiative and work ethic   Punctual, reliable, and regular attendance   Strong organization skills and attention to detail   Ability to work in a fast-paced environment  Excellent multi-tasking skills