Position Summary 

The Front Desk Supervisor is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out. 

Responsibilities

Training, developing, and counseling all front desk employees

Completing work schedules for front desk department staff in a timely and effective manner

Conducting regular staff meetings and promoting the QTR culture and the core ideology

Communicating and is knowledgeable of guest satisfaction scores

Operating within budgetary guidelines

Promoting and encouraging team work at all times

Making sound decisions and identifying problems and offering solutions

Demonstrating knowledge of O&R and brand success plans

Providing information to guests about hotel policies, services, and amenities

Responding to requests from guests for assistance and information about the local area (e.g.  directions, restaurants, attractions, etc.)

Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers

Processing payments from guests and reviewing and balancing guest accounts

Informing housekeeping department about room status/availability

Listening and responding to guests’ requests and complaints

Operating hotel switchboard

Maintaining daily logs and balancing shift work and cash drawers

Maintaining front desk department audit standards

Monitoring and maintaining property security

Responsible for purchasing, monitoring, and controlling store inventory

Requirements

Prior supervisory experience is preferred

Prior hospitality experience is strongly preferred

Strong initiative and work ethic

Punctual , reliable, and regular attendance

Strong attention to detail

Customer-service oriented

Strong multitasking and organizational skills

Ability to work in a fast-paced environment

Excellent communication skills – verbal and written

Excellent interpersonal skills

Excellent time and project management skills