Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment. Competitive Range Solutions requires the expertise of a talented and experienced MAC RCDD to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team. The MAC RCDD will support the DoD by executing MACs, including activations/deactivations, installations, and equipment upgrades. Roles and Responsibilities: + Develop and maintain a team capable of executing 9,000 to 12,000 MACs annually, ensuring all work aligns with the DoD's needs. + Perform activations/deactivations, installations, relocations, and equipment upgrades while utilizing existing bench stock materials. + Define MACs as simple moves of hardware, ports, and/or offices, requiring only services/labor from the contractor. + Develop and adhere to Service Level Agreements (SLAs) and user agreements for Home Kits, Flyaway Kits, and the DoD-managed Travel Kit. + Follow DoD's change management process to track and execute MACs via service request tickets, accommodating customers' voice, video, and data requirements. + Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, providing results in the Monthly MAC Report. + Track MAC requests via service request tickets and make the tracking system accessible to customers and government oversight. + Manage all Change Requests (CRQs) for additions, removals, and modifications to GFE maintenance coverage. + Update the CMDB with all MAC activities and prepare a monthly summary report detailing each MAC's location, assignment, completion, and status. + Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability. + Treat any customer requests out of the MAC scope as new project Engineering Change Proposal (ECP) requests. + Additional effort is required for Voice MACs, including Line Provisioning and Phone deployment, to ensure the customer's full mission capability. Qualifications/Experience: + Active TS/SCI clearance. + Prove experience in managing and executing MACs with a large enterprise environment. + Strong understanding of network infrastructure, including NIPR, SIPR, SCI, and VLAN configuration. + Experience with VPN routing and forwarding and site-to-site VPNs within accredited boundaries. + Effective communication and customer service skills, with the ability to document and track changes accurately. + Ability to coordinate and manage change requests in line with established processes. Education/Certifications: + High school diploma or GED. Relevant associate degree preferred. + DoDI 8140 IAT Level II + DoD 8570 Compliance + Network Administrator/Engineer Certification