What You’ll Do:

Responsible for providing superior customer service, on-time service delivery and maximizing the profitability for a higher revenue dedicated account with approximately 30+ trucks and/or 30+ drivers; position can be located either onsite at a customer’s or USX designated location. This includes driver, office and customer related issues. Creates a sense of partnership between the customer and USX.

·       Manages all aspects (e.g., resolving complaints, reviews, payroll, home time, terminations) related to drivers and office employees and ensure all company policies & procedures are adhered to.  Account Manager II has a greater scope of responsibility as it relates to a higher revenue account which can translate into an increased number of loads, trucks and drivers. 

·       Ensures all fleet maintenance programs are current on tractors and trailers.

·       Develops a sense of trust and integrity with the customer.

·       Accounts for all shipments via a weekly service report.

·       Actively engages with necessary USX departments (e.g. billing, etc.) to ensure smooth operation for the dedicated account.

·       Reviews all credit collection and aging reports to increase cash flow.

·       Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer.

·       Analyzes volume figures to forecast surges in business.

·       Manages all aspects of document control as it relates to the account.

·       Seek appropriate guidance from leadership on matters that could negatively impact USX financially.

·       Rotational off-site on-call duty, nights/weekends.

·       Assist Regional Operations Manager while out of the office and with Account-wide projects as needed.

·       Provide support when other Account Managers are out of the office or as positions are being filled.