Job Posting Title:
Manager for Apartment Contracts and Assignments----
Hiring Department:
University Housing and Dining----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development
Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!
Purpose
The Manager for Apartment Contracts and Assignments oversees the daily operations of the Contract and Assignment Offices for apartment-style housing. This position recruits, manages, trains, and evaluates a team of full-time housing advisors to manage approximately 2,500 beds in apartment-style housing. This position will provide office presence for day-to-day issues that arise. This position would provide additional support and development for housing advisors, increasing efficiency and customer service for the Occupancy Management (OM) area.
Responsibilities
Recruit, hire, train, evaluate, and supervise the housing advisors and student staff. Manage front desk operations and scheduling for 3 Apartment Contracting Offices. Guide the team in problem solving and conflict resolution. Ensure supervised staff are providing excellent customer service and are knowledgeable of UT and University Housing and Dining (UHD) processes and protocols.
Provide exceptional customer service to internal and external customers. Accurately answer housing and dining inquiries from parents, students, and staff. Provide assistance to visitors as needed. Manage escalated issues. Monitor and promptly respond to inquiries via phone and email. Use initiative to resolve concerns independently and in a tactful manner. Serve as the primary contact for elevated concerns and appeals. Oversee the apartment contract appeal process. Create and implement efficiencies that have a positive impact on customer service.
Member of the Occupancy Management leadership team, and provide supervisory support to staff within Occupancy Management. Work on tasks assigned by the Associate Director for OM. Serve as a backup for Outreach Manager housing presentations or tours. Provide support to phone calls and emails coming in for Apartment housing as needed. Perform administrative tasks accurately and efficiently for student entry records via StarRez. Draft and issue student housing verification letters as needed. Assist with mail delivery and payment processing tasks as needed. Provide oversight for maintaining and updating filing system for housing department. Follow appropriate record retention policies and maintain confidentiality.
Liaison with staff to oversee assignments for Services for Students with Disabilities (SSD), Staff Assignments, Supplemental Apartment Housing, Academic MOU housing, and any other special assignment groups. Provide support to Associate Director with various projects as needed. Work independently and as part of a team. Positively represent the Occupancy Management team, Residence Life team, and the UHD department within department and university initiatives. Works as a team member, encourages and promotes a welcoming environment for staff and guests. Other related functions as assigned.
Required QualificationsBachelor's degree
3 years of experience in a supervisory capacity.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications3 years experience working in Residence Life, Occupancy Management, Apartment Management, or a related field.
3 years experience working with students in a University or higher education setting.
Experience with staff training and selection processes.
Experience with project management.
Experience working with StarRez.
Experience with Microsoft Office.
Bi-lingual in English and Spanish.
Demonstrated skills in customer service, working with groups, leadership, flexibility, and professionalism.
Salary Range$63,500 + depending on qualifications
Working ConditionsMay work around standard office conditions
Repetitive use of a keyboard at a workstation
Work ShiftMonday - Friday, 8:00AM - 5:00PM. Hours and days may vary to include weekends based on business needs. This position will be required to work on campus.
Required MaterialsResume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]----
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.