Reporting to the Spa Services Supervisor, the Massage Therapist provides relaxation, wellness and restoration to guests through Best in Class Spa services to include massages, body treatments and overall general wellness care. Additional responsibilities of the Massage Therapist include operational excellence, product/service knowledge and superior safety and sanitization best practices. The Massage Therapist ensures a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

1.  Greets Spa guests and ensures they are comfortable during service and wait time at Spa, and provides them with Best in Class massages and/or body treatments; using several different types of techniques/scope of practice.  Upholds enterprise, industry, and Department policies and procedures (including Standard Operating Procedures); ensuring professionalism and compliance at all times.  Monitors and performs to time schedule throughout shift.

2.  Prepares room and tools necessary for scheduled treatments prior to appointment start time.  Ensures treatment rooms and areas are clean and sanitized using approved sanitizing procedures.  Restocks treatment products in treatment areas regularly.  Removes soiled laundry and resets with clean laundry using all required safety and sanitizing practices during shift.

3. Communicates with guests in a professional and thoughtful manner to identify any medical issues, allergies or other concerns while discussing guest’s general wellness and goals prior to conducting service.  Exhibits genuine sense of concern for guest’s comfort and safety at all times.  Ensures personal/sensitive guest information remains confidential.

4.  As needed, assists with opening and closing duties for Spa Services while ensuring cleanliness, health and safety of all Spa facilities, Spa treatment areas, and dispensary of professional Spa products.

5. Collaborates with Department upper management in ongoing development and positioning of Spa Treatment and Service offerings in terms of overall concept definition, philosophy, service and product offerings.  Remains current on industry standards and techniques.

6. Assists with maintaining strong loyalty wellness membership program.

7. Performs other duties as assigned to support efficient operation of Department.

Education/Experience/Qualifications High School Diploma or GED required. Three (3) years’ Massage Therapist experience required. Must have the ability to communicate verbally across all levels of the enterprise. Must have good presentation skills. Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications. Certificates/Licenses/Registrations Professional Massage Therapy license in California required. At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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