MAJOR DUTIES: The Mental Health Case Manager position works under the supervision of the Mental Health Services Program Director and Program Supervisor. This position provides community based mental health services to agency patients. In fulfilling these duties, the incumbent performs the following duties independently:
Reviews Washington Administrative Codes (WACs) and Revised Codes (RCWs) and Federal regulations pertaining to mental health treatment to ensure compliance with these regulations in all therapeutic services.Will work with the patients in the creation/meeting of the individual services plan identified activities and goals that is strength based and meets their unique needs.Will work as part of a treatment team.Will provide community-based case management services to patients assigned to them in accordance with the individual service plan and evaluation recommendations.Will assist in coordinating incoming and outgoing referrals to/from other programs.Maintain complete and up to date clinical files that document all services and contacts provided consistent with the requirements of WAC 246-341Supports and implements agency policies and procedures.Networks within the community to identify outside agencies and services available to patients to help meet their needs.Establishes and maintains relationships with community agencies and service providers to meet the needs of patients.Represents the Agency in the community at various meetings and clinical reviews with the approval of the supervisor.
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION
Possess a bachelor's degree in mental health counseling or a related social service science.Washington State Department of Health credentials.Have at least one year of paid or voluntary experience working with adults or youth living with co-occurring mental health and substance use or at least one year of experience working with adults in a mental health treatment facility.Familiarity with Washington State regulations related to the provision of mental health services (RCW 71.05)
GUIDELINES
This position requires that the incumbent obtain and maintain Washington State credentials through the Department of Health. This position also requires the incumbent to have a valid drivers license with a good driving record and a private vehicle to fulfill the duties of the position.
COMPLEXITY
The incumbent provides community-based case management services to patients who differ widely in age and socioeconomic status and who may possess a variety of chronic and serious social, behavioral and psychological barriers. Strong clinical skills, sound judgment, and creativity are required to help implement and deliver treatment services that meet the complex needs of the patients.
PERSONAL CONTACTS
Contacts are with the members of the treatment team, patients, significant others of the patients, representatives of various community agencies specializing in the treatment of substance use and mental health, and related community representatives including hospital personnel, lawyers, probation officers, and other court officials. All professional contacts are carried out in accordance with federal and state laws dealing with the confidentiality of patient records.
PHYSICAL DEMANDS
Most of the work can be performed while sitting and talking. The position requires the ability to travel within the community by private vehicle to meet the patient in their own environment. The position requires the ability to assist the patients with daily life skills activities such as cooking, laundry and cleaning.
WORKING ENVIRONMENT
Working hours are spent indoors in offices or other meeting rooms or in the community meeting with patients in their homes or health clinics. Supervision of outdoor activities, visits to community agencies, and participation in staff retreats and staff development activities will be required.
IMMEDIATE SUPERVISOR: Program Director and Program Supervisor