Position Summary

Microsoft Dynamics 365 Field Service Senior Manager

Customer & Marketing is creating a new model for a new age-we’re an agency and a consultancy. Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Customer & Marketing.

Work You’ll Do

A Microsoft Dynamics 365 Field Service Senior Manager works with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects. The Senior Manager is a thought leader and helps build collateral and content to differentiate Deloitte in the marketplace. Throughout the lifecycle of prospect to delighted client, the Senior Manager builds and manages teams, advises clients on best practices in field service and technology, ensures quality on projects, and identifies new sales opportunities at existing clients.

The Team

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management teamSales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Qualifications

Required:

Minimum of 10 years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in CRM technologies and Microsoft Dynamics 365 Customer Engagement/CRMMinimum 6 years of experience leading multiple project teams simultaneously on relevant engagementsDeep functional understanding of sales and service including Microsoft Dynamics 365 Sales and Customer Service enabling the processesGood understanding of the CRM technology marketExperience using Model Apps and/or Canvas Apps to extend the platformStrong project management experienceExperience selling consulting professional services and delivering project based workBachelors’ degreeAbility to travel 50%, on average, based on the work you do and the clients and industries/sectors you serveMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

Experience writing white papers or other eminence pieces on industry trendsKnowledge of digital tools: IOT, augmented reality, generative AIAbility to work independently and manage multiple assignmentsStrong problem-solving skills with the ability to exercise mature judgementDemonstrated ability to manage ambiguity and apply problem-solving skillsDemonstrated ability to employ research and analytical thinkingDemonstrated capabilities in teamwork and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff membersWorking knowledge and experience of Microsoft 365 Office applications and toolsStrong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)Information for applicants with a need for accommodation:  https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $167,325 to $27,8875.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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