The Oncology Patient Specialist 3 provides excellent service by identifying internal/external customer needs and fulfilling customer expectations. Completes assigned activities related to complex Oncology scheduling and services within the Cancer Center while verifying and entering insurance information and authorization/referral requirements. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Contributes to a safe patient care environment while identifying, analyzing and effectively solving problems. Communicates effectively with various audiences by using the most appropriate methods for the situation.

Job Responsibilities

 

Gathers information about customer complaints in a courteous and professional manner. Accepts and provides direct/honest feedback between team members in a non-punishing manner. Anticipates overload and peak work conditions while making plans and identifying resolving resources. Supports scheduling activities by conducting pre-service activities such as insurance verification and submission. Selects the most effective communication method considering the audience, type of message and intended outcome. Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary. Explains insurance benefits and patient liability by using appropriate communication methods and style;. Identifies and communicates payroll authorization and referral requirements. May perform additional duties as assigned.

Additional Requirements
 

Experience - 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience.

Education - High School diploma or equivalent.