Operations & Transformation Manager Career Step You’re experienced Team manager (not less than 2 years within TM role) and you’re looking for career progression. You are Operations Manager looking for an opportunity to develop your leadership and management skills. You’re looking for a role in a well-organized, international company focused on development and colleagues as well as managing service delivery and transition projects. Is it for you? You will focus day by day on operations, transition projects and people. You’re looking for a role in which you will drive the results through Team Managers and deliver high standard of service. You are not afraid of complex challenges and changes. You will use performance management technics, influencing and execution to address difficult situations. You are highly organized and proactively manage your own workload. You are good at identifying and highlighting further opportunities for services and process improvements. Work Details Our teams make sure that retired people from various EMEA countries receive their pensions. We help people enroll in pension schemes, help them save money for their future, make sure that retirees receive their monthly payments, and other supportive functions to make it happen. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Ensure that excellent service levels are consistently achieved as per contractual agreements and internal SLAs Ensure transition in projects are managed smoothly Overall quality control, risks control and issues on the scope Manage service issues, acting as a point of escalation for operational issues Provide consistency across Teams in the delivery of services ensuring processes and procedures are implemented and maintained Develop, manage and maintain effective working relationships with key service delivery contacts, Ensure that the services provided by the Teams are continually improved and adapted to meet new delivery methods, practices and business requirements Strategic planning Develop, manage and maintain effective working relationships with key internal players Succession planning for key roles Provide a well-structured and open working environment Provide structured development plans, appraisals and continuous feedback for all direct reports Conducts necessary performance management conversations with colleagues and monitor their performance Brings to bear the talent/ resources on the team to generate results Interview and recruit as appropriate for the team Skills and experience that will lead to success Experience in managing medium size/large teams (