We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
We are currently seeking talented individuals for our Product Support Sales Representative position!
Here is some of what you’ll do…
POSITION SUMMARY: Under the general direction of the Pacific Region Parts Manager, the Parts Counter/Warehouse position is responsible for filling orders, stocking the warehouse, and selling parts to customers. The Parts Counter/Warehouse position performs clerical and back order functions. The Parts Counter/Warehouse position makes hydraulic hose assemblies, inspects cores, and conducts inventory.
ResponsibilitiesESSENTIAL FUNCTIONS:
Receives parts orders from walk-in, telephone, and email customers and provides excellent customer service. Orders may be received by part number, description, or both.Verifies and confirms correct part numbers, specific models, and serial numbers match up properly.Prepares and completes cash deposits, deposit slips, and cash sheets and prepares daily reports for accounting.Handles parts claim documents and inputs claims in the Caterpillar Antares system.Ensures that the Parts cash account is always up to date, all collections are made, and no invoices are written off due to non-payment.Prepares the Customer Order Action Pending report weekly and takes action on past due back orders and documents.Restocks warehouse with incoming parts and customer returns, ensures all parts are properly labeled and stored, and records all discrepancies.Ensures that all items leaving the warehouse are properly recorded on parts documents or other control documents with proper signatures.Completes inventory counts.Inspects returned cores and issues proper credits based on Caterpillar core guidelines.Prepares the Core Credit Request forms and shipping documents and ships cores to Caterpillar.Coordinates follow up and credits with Caterpillar representatives to ensure timely and appropriate credits are received.Operates material handling equipment suck as a forklift, pallet jacks, etc. to move goods safely and properly.Makes occasional pickups and deliveries.Makes hydraulic hose assemblies according to Caterpillar specifications, handling re-useable and conversion fittings.Performs daily housekeeping duties to ensure a neat and safe work environment throughout the warehouse.Adheres to all company safety rules, regulations, and procedures.Performs all other duties as assigned by management. Qualifications
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
Must have a high school diploma or equivalent.Must have at least 1 year experience in a customer service role, preferably a service shop or parts department.Must have a valid Drivers License with a good driving record.Must have PC skills.Must have the ability to communicate clearly, both orally and in writing.Must be forklift certified or able to be certified within 60 days.
PHYSICAL DEMANDS:
Walking: Moves about on foot, often through uneven terrain.Handling: Seizes, helps, or works with hands.Lifting: Raises or lowers miscellaneous equipment parts and tools.Reaching: Extends hands and arms in any direction.Stooping: Bends body downward and forward by bending at knees or waist.Standing: Remains in standing position if required to perform various functions of the job.Climbing: In and out of equipment.Vision: Reads and completes paperwork on the computer.Talking: Communicates by phone and in person.Sitting: Sits in equipment and vehicles for extended periods.Lifting: Lifts up to 60lbs. daily, frequent exertion.
ENVIRONMENTAL:
Noise: Works in conditions with constant or intermittent noise.Temp/Weather: Works in a warehouse environment with variations of temperature and weather.Exposure: Subject to foul odors, fumes, and harsh substances.
Here’s what we Offer…
Competitive CompensationA great work environment and cultureCareer growth and advancement opportunitiesTrainingMedical, Dental and Vision plansMedical Video Appointments availableHealth Savings Account availablePaid Time Off (PTO) Pay401(k) Plan + Company MatchingHealth and Dependent Care Flexible Spending AccountsLife & Accident InsuranceEmployee Assistance ProgramsLegal PlanTravel Assistance PlanWellness ProgramsReferral Bonus ProgramLongevity Bonus ProgramRecognition Programs and much moreHawthorne CAT discountsBoot ReimbursementTuition ReimbursementCompany-Supplied UniformsAdvanced Technical TrainingEstimated Compensation $25.45-$29.30 per hourInterested in joining the Hawthorne team? Check out our current available positions at:
www.hawthornecat.com/careers
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.
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