Pay Range:$25.00 - $31.13

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Provides support to patients, visitors, and the public by assisting customers, family members and visitors in a professional manner and helping determine needs.  May function as the first point of contact for directing patients to medical and health related services, depending on facility needs.Answers questions about SEARHC providers and locations; serves as a resource person and provides accurate information and directions regarding SEARHC locations and services.Ensures Customer/Patient satisfaction by assisting with patient satisfaction surveys and managing patient complaints, grievances, and compliments.  Complaints and grievances will be managed as outlined in SEARHC policy. Performs regular rounds to gauge customer satisfaction and offer support as needed.  Relays information to appropriate staff. Supports customer service/patient experience goals and initiatives by serving as a liaison between the Patient Experience Division and other departments or divisions.  This can include attendance and active participation in various meetings and/or committees as requested.Provides transportation to and from SEARHC facilities, as appropriate and as needed based on location.  Keeps a log of transport.

Other Functions

Other duties as assigned.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required

High school diploma or equivalent – requiredValid Driver’s License and able to meet insurability requirements - requiredCommercial driving experience/license - preferred

Experience Required

Two years’ experience in customer service experience – required.  An equivalent combination of relevant educational and/ or training may be substituted for experience.

Knowledge of:

Knowledge of customer service concepts and practicesKnowledge of medical terms and practices.Knowledge of privacy rules and regulationsKnowledge of Tribal Healthcare systemsKnowledge of local and regional community resources and how to access themKnowledge of the local road systemKnowledge of customs and values of Alaska Native Peoples

 Skills in:

Skills In conflict resolutionSkills with being effective with oral and written communication

Ability to:

Ability to apply common sense understanding in order to carry out written and oral instructions.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.Ability to have a sense of courteous and respectfulness when working with patients.Able to work independently or as a team memberAble to establish personal boundariesAbility to travel to other SEARHC locations

Travel Required: 

Up to 25% travel expected

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!