Join the team at Avera! Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera: Competitive pay, various shifts to fit your lifestyle and opportunities for career growth. Exciting opportunity to join Avera as a Patient Services Coordinator! Position Highlights: + Positive Work Environment: Be part of an organization where we practice the mission in our daily operations and demonstrate our pride by delivering excellent care. + Career Growth: Great opportunity to obtain health care experience for those that are looking to further their education in a healthcare related field. + Job Satisfaction: Each day you will positively impact each patient you serve by providing direct patient care. Job Summary + Coordinates patient appointments and care to be received. + Demonstrates general computer skills and a good understanding of the current hospital and clinic computer systems. + Communicates all necessary information with appropriate department regarding patient/customer care. + Maintains computer appointment scheduling and follows office scheduling policies/parameters. + Provides information to customers within scope of knowledge or refers to appropriate individuals. + Maintains up to date documentation by provider notes, test results and hospital records in the EMR in the appropriate place and in a timely manner. + Verifies that an encounter form is completed for every patient and is routed to the Business Office daily. + Calls patients for preventative or follow up services as directed by the provider. + Conducts follow up calls to patients. + Calls other professional offices for patient care coordination. + Looks ahead on the weekly/daily schedule to request records to be scanned. + Acts as a Receptionist for coverage to be present at the pod area during clinic hours. + Politely greets and directs customers to the appropriate department and/or personnel. + Assists patients with ambulatory difficulties. + Answers multiple line telephone for the pod and routes calls promptly. + Demonstrates proper telephone etiquette and the ability to operate the phone system. + Maintains work area and pod waiting area in a neat and orderly manner. + Covers pod waiting area at all times when customers are expected and secures a replacement when leaving unattended during breaks, lunches, or when working on a special project. + Performs other duties as assigned. Education and/or Experience + High school degree or equivalent outside study. + Associate’s degree preferred but not required. + Related medical experience preferred. + Basic computer skills required. Work Schedule + Monday-Friday, 8:00am-5:00pm; PRN (as needed) Pay The hourly range for this position is listed below. Actual hourly rate dependent upon experience. + $17.50 - $22.00 per hour What Makes Avera Special? (http://www.avera.org/careers/what-makes-avera-special/)