Patient Services Manager 2 Location US-TN-CHATTANOOGA System ID 972602 Category Food Service Relocation Type No Employment Status Full-Time Posted Range $53000 to $80300 Company : Segment Desc HOSPITALS   On-Site Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!

 

Sodexo is seeking a Patient Services Manager 2 for Erlanger Baroness Hospital located in Chattanooga, TN. Erlanger Baroness Hospital is a 800 bed academic medical center with over $5M in retail sales operating both "At Your Request" and "Expressly For You" Patient Dining programs. 

 

The Patient Services Manager 2 will be responsible for overseeing all aspects of patient operations at the unit.  We are looking for a charismatic and organized individual to support a team of 20-30 frontline associates.

 

**If you have healthcare or contract foodservice management experience

you are encouraged to apply now!**

 

The successful candidate will:

evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;perform tray assessments to ensure food quality and presentation and tray accuracy;exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/orperform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;knowledge of nutrition and specialized diets;experience with oversight of diet offices; and/orstrong management skills, preferably in healthcare.

Learn more about Erlanger Baroness Hospital at https://www.erlanger.org/baroness-hospital/baroness-hospital

 

 

**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**

 

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.