Are you interested in contributing to the Payment business by managing clients and inter-bank inquiries?  

As a Payment Operations Associate within our Japan Payment Service team, you will manage investigation roles relating to payments booked in Japan. You will handle various inquiries from stakeholders of a payment, plan necessary actions to resolve issues, and communicate effectively with relevant parties. You will also need to understand the clearing systems in Japan such as Zengin, FXYCS, Tokyo Dollar Clearing and Multi currency and how payments are processed in these systems. This role requires timely case management skills and the ability to prioritize and execute multi-tasks independently

Job Responsibilities

Monitor queues of investigation requests and apply prioritization for the SOD. Manage the queues of investigation requests to ensure all items are actioned for EOD Monitor/control/manage the communications with overseas Hub operations and other in-country team members. Investigate and resolve various inquiries/issues, instruct necessary action to other teams such as R.O.F. Prepare the monthly KPI of investigation tasks for management reporting.

Required qualifications, capabilities and skills

Japan Payment service Knowledges over 5 year-experience Logical writing and speaking skills in Japanese and English Team player with good interpersonal skill with Flexibility and adaptability Control mind to process daily operations complying with corporate policies and regulations Problem solving skill such as fact-finding clarification and analysis Ability to prioritize and execute multi-tasks independently with sufficient speed.