Key Skills

Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally

Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions Strong analytical skills – Skill to perform calculations and evaluate support Ability to consistently meet deadlines, manage priorities and achieve goals Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement Cross skilling on lateral LOBs  Good interpersonal & Presentation skills Reasonable business communication skills which assists in partnering with other internal groups and management Models positive values & inclusive behavior 

Key Competency

Change Agility  Shows willingness to adjust to changing work environments Communicating for Impact  Articulates clear and concise messages in a logical and descriptive manner Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors Collaboration  Collaborates cross-functionally to deliver on shared objectives Demonstrates value as a team player both within and across teams Performance drive and Execution  Does what it takes to get the job done and takes personal accountability for own performance Demonstrates attention to detail in all aspects of work Acts with speed and confidence to deliver quality work in a timely manner Mastering Complexity  Assimilates and evaluates new data and facts quickly to support effective decision-making in a timely manner Gathers appropriate data and diagnoses root cause of issues Competitive Edge  Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions made by

Career Level - IC2