SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Rooming Patients.  Prepares for patient visit by reviewing chart for needed forms, follow-up labs or procedures needed. Prepares patient for the exam by obtaining and recording age-appropriate vital signs per department protocol, i.e., temperature, height, weight, head circumference, blood pressure, respiration, pulse oximetry, visual acuity testing. Obtains medical history update and confirms medications. Accurately collects and documents information in patient chart. Keeps patient records in order with all forms properly identified; copies and compiles other medical data as needed.  Assures patient medication and immunization records are current. Recognizes signs or symptoms requiring prompt intervention and acts appropriately. Transports patients within the facility, as needed. Demonstrates ability to smoothly manage patient care duties while maintaining clinic flow.  Report, and when appropriate, record any changes observed in condition or behavior of patients, unusual incidents, or breeches in safety. Observe patients to insure children, elderly, or impaired patients who require observation or assistance have someone in attendance. 

Clinical Duties.  Set up equipment and supplies for routine exams and minor procedures. Prepare patient for and assist with procedures, treatments, and minor office surgeries.  Provides specimen collection, throat swabs for culture, CLIA-waived laboratory testing*, such as PT/INR, strep A, hemoccult, capillary glucose, urine analyzer, urine HCG. Performs phlebotomy for Quest labs.  Follows protocol for collecting, labeling, and transporting of specimens. With appropriate orders:  apply heat/cold packs, abdominal binders, anti-embolism stockings, per competency assessment, obtain 12 lead EKGs per competency assessment, peak flow, apply oxygen.  Assist patients with ambulation or transfer; perform minor, non-invasive treatments, e.g., simple dressing changes, use of an automated external defibrillator.

Performs basic health coaching and patient education as directed by the provider and according to evidence-based guidelines using patient education materials.  

Maintain lab and exam rooms.  Sanitizes exam rooms between patients.  Ensures exam room supplies are organized and stocked.  Maintains lab equipment and organizes lab supplies. Inventory, re-order, and stock medical supplies. Sterilizes surgical equipment and ensures sterile package integrity. Dispose of solid/liquid waste and infectious materials according to infection control standards.

Quality Assurance.  Conducts daily/weekly/monthly QA checks on equipment and crash cart.  Documents refrigerator temperatures according to regulations.  Keeps sterilization logs.  Demonstrates correct utilization of computer-based health information system and electronic health record systems. Notify provider of any repairs/safety concerns that need attention.  Maintain a safe and clean environment.

Customer Service.  Promotes the SEARHC Seven Standards of Excellence.  Answers inquiries of a general nature by nursing staff, provider staff, other departments, visitors, and patients: assisting them in a friendly and cooperative manner; receives and relays messages to personnel and uses proper telephone etiquette.  Provide cross-coverage for their peers, helping peers and clinics that are in need of assistance to ensure the efficient and effective flow of patients through the department.  Perform duties as assigned in a responsible, respectful, and caring manner to promote effective staff relationships. Attends and participates in at least 50% area staff meetings annually; responsible for applying information presented in staff meetings; participates in unit goal setting; complies with area and departmental scheduling guidelines; initiates discussion with department manager regarding area or department issues; complies with dress code; refers un-resolved problems with patients/visitors/co-workers to appropriate Manager for resolution; addresses employee concerns consistent with Human Resources Policy.

Additional Details:

Education, Certifications, and Licenses Required

High School Diploma or equivalent.

Successful completion of a two-week in-house laboratory training program is required for continued employment.

Certified Nurse Assistant (CNA) or

EMT-I or

CMA or

Health Aide level I training completed.

Basic Life Support required within 6 months.

Experience Required

6 months’ primary care experience

If CNA: minimum 2 years of experience and successful completion of CA-1 Competency Assessment

If EMT-I: minimum 1 year actively practicing EMT I

If Certified Medical Assistant (CMA), minimum of 1 year experience in a primary care clinic

For EMT I and CMA: Satisfactorily complete demonstrated competencies within 3 months of hire and annually thereafter.

Knowledge of

Clinic procedures for receiving and following through on a patient visit and any related clinic treatments and procedures

Age-appropriate vital signs and behaviors

HIPAA and SEARHC policies

Skills in

Good interpersonal communication skills and use of customer service skills

Strong organizational skills

Computer application skills sufficient to utilize medical database in a competent manner

Ability to

Operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, tympanometer, autoclave, etc.

Learn and use various EMR systems and accurately record patient data

Communicate and interact with all members of the multidisciplinary healthcare team

Recognize and respond appropriately in emergency situations

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!