Requisition ID: 80089
NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.
Position Specific Description
EverBright, a NextEra Energy Resources company, is driving the clean energy revolution through its industry-leading residential solar software platform and financing program. It has an ambitious vision to decarbonize the home by enabling customers to invest in a clean energy future. To support efforts, we're looking for a Senior Insights & Analytics Specialist to join our Customer Experience and Operations team. The person in this position must love finding stories or actionable business insights within customer data from across multiple customer touchpoints, all in support of increasing satisfaction and improving long-term customer value.
Job Overview
This position works cross-functionally to derive insights from customer interactions, demonstrating a strategic, analytical and tactical mindset. Strong data and analytical skills are desired, but this role is for someone who can go beyond crunching numbers. This is a position for a strong visual storyteller who also likes to connect the dots between customer experience and strategic business goals. You’ll work to improve the long-term customer experience through the insights you uncover.
Job Duties & Responsibilities
Supports the execution, analysis, interpretation, and reporting of Net Promoter Score, customer satisfaction surveys and other insights available from customer interactions. Helps to guide the direction of questionnaires, surveys, and other data and feedback collection resources. Develops monthly customer insights reports that communicate conclusions, implications, and recommendations; develops and reports on KPIs to measure performance. Works cross-functionally to support building and maintaining customer insight dashboards Supports customer initiatives that impact satisfaction and long-term customer value. Remains fully informed on market trends and best practices. Performs other job-related duties as assigned.
Preferred Qualifications
Bachelor's Degree PowerBI, Qualtrics or similar
Required Qualifications
High School Grad / GED Bachelor's or Equivalent Experience Experience: 4+ years Job OverviewEmployees in this role are responsible for the analysis and execution of qualitative and quantitative research projects.
Job Duties & Responsibilities Supports the design, execution, analysis, interpretation, and reporting of primary market research studies Drafts questionnaires, polls, surveys, and other data collection resources Outlines measurement plans and develops and reports on KPIs to measure performance Maintains and optimizes tracking studies Maintains sample processes and data collection methods Develops comprehensive research reports that communicate conclusions, implications, and recommendations Builds and maintains core research dashboards Remains fully informed on market trends and best practices Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 4+ years Preferred Qualifications Bachelor's Degree
Employee Group: Exempt
Employee Type: Full Time
Job Category: Marketing/Communications
Organization: NextEra Energy Project Management, LLC
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.