Are you an experienced Systems or Service Analyst?

Do you have experience supporting and configuring Oracle applications to make sure continuity of service and functionality for end users?

We have an opening for a Service Analyst to join our growing team on a 2 year fixed term contract!

You will be supporting SSCL’s Oracle Fusion services provided to our public sector client, looking after the management of their HR functions. You will play a crucial role in supporting and configuring Oracle systems to meet the specific client needs and requirements.

As well as providing analysis of issues and liaising with Oracle and SSCL teams to develop and test fixes for resolution, the successful applicant will also support the review and deployment of quarterly content released by Oracle. This will include future system enhancements and managing client requested changes through impacting, solution development, testing and deployment.

This hybrid role will be based from home 3 days a week and joining the team working out of one of our modern Centre's of Excellence in Glasgow, Blackpool, Newcastle, York, Newport or Gosport the other 2 days.

What you’ll be doing:

Work closely with customers to understand the business requirements raised via change processesTranslate business requirements into proposed system solutions that can guide the configuration processSet up and configure Oracle instances based on requested changesConduct thorough testing of developed solutions to make sure it meets the specified requirementsMaintain comprehensive documentation for developed solutions for future reference and troubleshootingTriage and investigate any defects (via change process) and incidents raised via support process Liaise with support team and Oracle to identify fixesReview and analyse quarterly release content for systems impact, discuss with delivery teams and agree any required actionsConfigure and apply roles, privileges and access controls

What you’ll bring:

Previous experience of configuring and supporting on SAP/ Workday or similar ERP productAbility to plan and prioritise work effectively to achieve targets and desired outcomesKeen attention to detailA positive attitude and eagerness to learn and grow within this domain

It would be great if you had:

Familiarity with Oracle HR/HCM processes including absence management, annual leave and talent and performanceKnowledge of HR processes and policies, particularly within the Government sector

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract
Location: Glasgow, Blackpool, Newcastle, York, Newport or Gosport 
Security Clearance Level: SC & NPPV 2
Internal Recruiter: Mark
Salary: Upto £32960 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.