If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. You're technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. Learn more about MST (https://www.sncorp.com/careers/mission-solutions-technologies/) **Responsibilities:** + The TRAX Tactical Datalinks Product Support Engineer is expected to be intimately familiar with all aspects of operation and employment of the equipment specified under the field service contract. + Stateside travel is required up to 50% annually (Training, Exercise, and Integration support to end users). + Expect OCONUS deployment (hostile/ incentive pay in accordance with DoS rates if applicable) annually in intervals of 50 days (work continues as normal when stateside). + Primary management office is located in Southern Pines, NC. + Place of duty will be in Southern Pines, NC with up to 40% travel. + Candidates hired for this position will be subject to a post offer, pre-hire, pre-deployment medical assessment. **Must-haves:** + Bachelor's degree in a related field of study or typically 10 or more years of related experience + Progressive hands-on experience with wireless networks, tactical communications and personal computers + Communication and customer interface skills + Comprehensive understanding of system level maintenance of networks and communications systems + Full understanding of Army military operations + Stateside/International travel is required up to 50% annually (Training, Exercise, and Integration support to end users) + Expect OCONUS deployment to austere locations (hostile/ incentive pay in accordance with DoS rates) in intervals of 50 days deployed (work continues as normal when stateside). + An active Top Secret U.S. Security Clearance is required. **Preferred:** + Thorough knowledge of Army tactical datalink hardware is highly desirable (Link 16) + Direct experience with US Army (Fires/Communications is highly desirable. + Current Security+ certificate is desirable + Current Network+ certificate is desirable At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC (https://www.sncorp.com/who-we-are/about-snc/) SNC offers annual incentive pay based upon performance that is commensurate with the level of the position. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) . **IMPORTANT NOTICE:** This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use. Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/) At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.