OVERVIEW
Seminole Casino Coconut Creek offers an energized and upscale local’s casino experience featuring over 2,000 Las Vegas-style slot machines and over 65 live Table Games with real dealers and real cards, including Blackjack, Baccarat, 3-card Poker and more, along with over 20 tables of live Poker. For guests who prefer a non-smoking environment, The Pavilion offers over 100 popular Slots with convenient access via the West Lot entrance, while level2 features even more smoke-free slots, live Table Games and a full-service bar. High Limit areas offer over 130 slots and over 10 live Table Games for guests who prefer a premium gaming experience. The casino offers world-class dining, including its award-winning steakhouse, NYY Steak, as well as a variety of other dining options, such as the New York-style 1st Street Deli and the newly updated Sunset Grill. Live entertainment can be found several nights a week at Sunset Grill, Legends Lounge and Nectar.
Open 24/7, 365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road in Coconut Creek, Florida. For more information, call (954) 977-6700 or visit CasinoCoco.com. Like us on Facebook at facebook.com/seminolecasinocococreek, follow us on Twitter @CasinoCoco and Instagram @seminolecasinococonutcreek, and subscribe to our YouTube channel at youtube.com/SeminoleCasinoCC.
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
ResponsibilitiesAssists in planning and implementation of marketing department initiatives. Responsible for the coordination of production, printing, implementation and distribution of advertising messaging across multiple channels.
Essential Duties and Responsibilities:
Interface with all departments to ensure timely development of creative materials for all property promotions.Responsible for all aspects of property advertising collateral: planning, development and execution/installation, and budgetary accountability for same.Coordinate production schedules for various projects, including tracking and scheduling all copy, art, lists, cost estimates, invoices and other material through every stage of production.Assist with marketing plans and run lists for all media, including outdoor, radio, television, print and internet, and execution thereof.Assist with social media initiatives, digital advertising campaigns and website content.Assist with Public Relations initiatives.Coordinate photo shoots for printed material, social media and advertising.Obtain bids and initiate purchases in accordance with company policy; work with Purchasing and Warehouse on inventory and deliveries.Maintain records of all completed projects, including final files.Assist with Direct Marketing production and execution as needed.Assist with promotions and special events as needed.Conduct oneself in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.Other duties as assigned.
Service Initiative:
Create and ensure a fun-filled, entertaining and exciting environment Treat Guests with a sense of caring and individuality while effectively identifying their specific needsInform Supervisor of Guest needs which may require special accommodationsShow special recognition of frequent GuestsMaintain a safe, clean and comfortable environment for Guests at all timesConsistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them returnPresent a neat, clean and well-groomed appearance at all timesMaintain constant awareness of services, promotions, and events offered at the facility and inform GuestsHandle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibilityPromote positive public relations and create an enjoyable atmosphere for allInspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situationsMaintain a professional and positive relationship with vendors, Guests and co-workersCreate a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performanceExhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concernsEnsure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violationsQualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Microsoft Office proficiency, especially using Excel formatting, requiredOrganized with attention to detailA good eye for design and what looks appealing while staying within pre-defined brand standardsAbility to multi-task with solid time and project management skillsAbility to work proactively and effectively within a fast-paced, complex, and dynamic environmentMust possess proficient grammatical skills to include ability to draft and edit copy for various marketing collateral and initiatives; outstanding communication, writing and proof-reading abilities requiredMust possess proficient mathematical skills to include ability to add, subtract, multiply and divide, specific to position responsibilitiesAbility to work flexible schedule including nights, weekends and holidays as neededHigh level of self-direction, self-motivation, and energyMust demonstrate extraordinary customer service skills with effective listening skills.Must possess excellent oral and written communication skillsAbility to independently maintain high levels of productivityMust be able to communicate effectively with guest in English, specific to positions duties and responsibilities (Spanish and/or Portuguese a plus)Bachelor’s or Associate’s Degree preferredMust be able to stand for an entire shift and be able to continuously maneuver throughout the Casino.Must be able to respond to visual and aural cues.Must have the manual dexterity to operate a computer and other office equipment.Must be able to push, pull and lift 10-30 pounds and ability to bend, reach and stoop on a limited basis.
Work Environment:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Credit CheckCriminal Background CheckDrug Screen
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