Oracle CEGBU Senior Cloud Operations Engineer Preferred Qualifications:

 The Oracle Construction & Engineering Global Business Unit (CEGBU) is growing its Cloud Operations team.  We are looking for IST based individuals who, as part of this team, will work with the latest technology offered for hosting CEGBU SaaS products, in Oracle’s next-generation cloud infrastructure, OCI.  As part of your daily tasks, you will be responsible for supporting and maintaining various CEGBU multi-tenant cloud offerings. Other tasks will include support escalations, monitoring product stability and usability, overseeing maintenance and patching as well as installation and configuration tasks, as directed. The CEGBU Cloud Operations team works closely with the CEGBU Development team, as well as other Oracle teams directly involved in Oracle’s OCI / CNE Cloud offerings.

 If you’re interested in joining our operations team and would like to have the opportunity to be part of a team that is going to help shape the future of Oracle’s Cloud offerings and cloud customers alike, then this is the place to be. If you think you meet the requirements below, we are interested in speaking to you!

 As an Oracle CEGBU Senior Cloud Operations Engineer, you will be expected to meet the below requirements:

• At least 3-5 years proven implementation, support, consulting and/or development experience, preferably in a SaaS or Cloud environment management.

• Degree in Computer Science, Information Technology, Engineering, or equivalent work experience.

• Proven skills in using industry standard tools and techniques.

• Exceptional communication skills, both written and verbal.

• Strong diagnostic and troubleshooting abilities.

• Is willing to work flexible hours Sunday through Saturday.

• Experience in troubleshooting performance issues (collect and analyze log files, run SQL scripts etc.)

• Experience in any of the following will be considered as an advantage: Mentoring junior team members on new products and technologies, delivering product technical or functional trainings, Knowledge of or experience in: Kubernetes, Docker, Jenkins, Grafana, OBI, Oracle DB & OEM, Oracle IDCS, Oracle APM, Programming (Bash/Java).

Key technical & Analytical Skills:

• Well-developed troubleshooting skills in functional and technical SaaS application environments.

• Strong problem-solving skills.

• Ability to troubleshoot performance issues

• Understand modern database structure component types including RAC, EXADATA, VM Database, containerized database, Autonomous Database (ATP) and terminology as such

Experience in one or more of the following:

 • Log reading and analyzing

• Developing and executing SQL queries

• Troubleshooting in SaaS/Cloud environments

• Documenting problem, troubleshooting and resolution steps

• Managing cloud deployment using Kubernetes

• Creating, modifying and executing Jenkins pipelines

• Proficiency in Bash and/or Java programming language

• Synthetic monitoring

• Web Service/API calls

Behavioral:

• Excellent communication skills, in terms of being able to deliver technical and functional knowledge and solutions to management and customer support personnel, including the ability to provide feedback (use language) to both technically aware and non-technically aware co-workers.

• Good interpersonal and customer care skills.

• Ability to work with other team members and OCI teams alike.

• Ability to work well and remain positive under pressure

• Customer oriented attitude.

• Well-developed listening skills, the ability to ask questions and fully understand what’s being asked.

• Good command of the English language, both written and verbal.

• Detail oriented.

• Logical thinker.

• Open to working alternate shifts, our team operates on a 24 x 7 schedule.

• Able to work well in a team, as well as on your own.

• Process orientation preferred.

Education:

B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering. Graduates/Post-Graduates from any stream or Diploma in Computer Engineering 

Main responsibilities:

 You will be the 1st level technical support interface for CEGBU Cloud offerings. You will provide environment support to internal Oracle teams, including Development, for resolution of problems related to the use of and maintenance of the Oracle CEGBU SaaS offerings.  As your knowledge level increases, you will be asked to manage critical incidents and escalations, including disaster recovery scenarios.

 You will develop an in-depth working knowledge of these products and/or platforms they run on. You will be able to complete assigned duties with minimal directions from management. Routinely, you will act independently while researching and developing solutions for customer reported issues.

Outside of escalation and advanced troubleshooting, our team is also responsible for such things as analytics/forecasting, monitoring/automation and improving repeatable process to better allow the level-one support team to be successful.

Career Level - IC2