The Video Ads Demand & Monetization teams are responsible for defining and delivering a collection of demand products that enable advertisers to buy video media across an expanding and fragmented network of publishers and devices. As our business grows, we are launching new video capabilities, inventory supply, and measurement technologies, which span multiple teams with Amazon.

Our team is looking for a Technical Account Manager to help us manage our rapid growth and scale across all of Amazons First Party publishers. This individual will oversee delivery for multiple 1P Publishers, deeply understanding advertiser issues but obsessing over supply side functionalities. The APM delivery team are key to ensuring we meet supply side guarantees of delivery in full. While we rely on other teams to obsess over campaign level optimizations, the APM deals team deeply understand issues within our inventory that can cause under-delivery and support with root-causing, manage communications and report trends. This team own an escalation queue through which roughly 300 tickets flow through per month so it’s important this individual is customer obsessed, show technical aptitude for solving challenging problems, and persist in the face of ambiguity to drive timely issue resolution and incident response. This role is unique in that we are seeking someone who can solve issues for a portfolio of publishers but also act as a program manager and deliver larger initiatives.

Must Haves:
• Account/Relationship Management: This team is internal facing and will interface with numerous technical and non-technical stakeholders. They will be responsible for driving multiple priorities and driving quick but efficient solutions.
• Problem Solver: Bias for action, technically competent, and flexible problem solving to assist advertisers/account managers and drive internal resolution in a cross-functional environment
• Technical aptitude: Drives technical consensus by communicating with engineers and other technical team members efficiently and leveraging team knowledge to find high-performance and scalable solutions to business and technical challenges.
• Project/Program Management: Able to effectively combine the above skills into owning and delivering high visibility projects

Key job responsibilities
• Drive advertiser success through proactive monitoring and troubleshooting of campaign delivery issues
• Execute and improve on Standard Operating Procedures for delivery incident response
• Partner with sales to share proposals to advertisers on how to maximize video advertising performance
• Develop expert understanding of product functionality, and train customers and internal stakeholders

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA