SUMMARY Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants. PRIMARY RESPONSIBILITIES + Travel to multiple WIC sites. + Answer and direct phone calls. + Screen applicant inquiries for eligibility. + Manage appointment scheduling/rescheduling including reminder phone calls. + Greet and triage participants to appropriate staff. + Oversee flow of applicants/participants in waiting area. + Clerical duties as assigned/required. + Verification of identity, income, residency, participant category and data entry. + Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors. + Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs. + Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits. + Issuing and re-issuing food/formula prescriptions/benefits. + Security of WIC e-cards. + Receive training and attend appropriate in-services to attain competency and earn CEUs. + Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education. + Participate in quality assurance activities. + Assist in the planning and development of education materials and group nutrition education activities. + Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status. + Engage all clients by understanding and addressing their needs whether within or outside the scope of work + Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas + Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements + Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures + Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS + Fluency in English, Spanish AND Portuguese + High School Diploma or GED + Valid Driver’s License + Reliable, daily means of transportation to/from/between multiple WIC sites + Availability to work during morning, afternoon, evening and Saturday hours + One year office experience with good computer skills + One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker + Excellent communication, interpersonal and customer service skills + Well-organized, systematic, team-work approach to work + Interest in nutrition or health care + Sensitivity to the needs of participant population. ORGANIZATIONAL RELATIONSHIP + Directly reports to Program Director + Indirectly reports to Senior Nutritionist + Direct reports of this position are N/A + Indirect reports of this position are N/A PHYSICAL REQUIREMENTS + Ability to drive + Ability to see and read a computer screen and paper documents + Sitting for sustained periods of time WORKING CONDITIONS This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace Monday, Wednesday, Thursday & Friday 8:30 am - 4:30pm and Tuesday 11:30am - 7:00pm 35 Hours per week