POSITION SUMMARY: 

Zone Managers are leaders that drive sales, service, and operational excellence in the Location.  This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life.  A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. 

DUTIES AND RESPONSIBILITIES: 

Service:

Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures  Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures 

Operations:

Facilitate opening and closing of stores  Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions  Ensure store merchandising standards are consistently executed per the company guidelines  Coordinate, monitor and align team resources to maximize sales and service potential  Resolve basic IT /register issues and escalate as necessary  Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately  Prepare for and participate in inventories; verify high risk counts 

Financial/Business:

Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events  Communicate daily with the team; look for additional ways to drive business through product, processes, or people 

People/Leadership:  

Serve as the Manager on Duty providing leadership during assigned shifts  Direct, coach, and train Associates in their daily job assignments  Represent and support the company by fostering strong business relationships within the airport community  Monitor and address performance issues in a timely manner through a partnership with AGM or GM  Contribute feedback on Associate reviews and provide input on Associate counseling  Other duties as assigned